Pizza Hut

Always mess up on our order and we don't go anymore. Greasy and low quality

I’m usually not the person to complain, honestly, but I order pizza a lot so I’ve ordered pizza from here at least once a week for almost two months now and they never give me the crust flavor I ask for. This issue obviously isn’t the biggest deal and doesn’t ruin my dinner so I didn’t say anything for awhile because I understand missing something every once and awhile, but after ordering at least 5 times in a row and not getting something you have to specifically choose is a little annoying so I called to just ask the manager about it and see if maybe they just didn’t do crust flavor there and that’s why I’m making this complaint. I waited over 5 minutes on the phone to talk to the manger and then I complained to her as nicely as possible and basically just asked how I would go about getting what I wanted or if they even had it and she was very rude and basically told me that if it’s really that important to me I should add it to the notes for the order, as if they’ll listen to it then, it’s always in the receipt and I can see it but apparently they can’t. How am I supposed to say that in your stupid 28 character notes thing? The manager on shift was Cassy, idk if that’s spelled right, but she was very rude to me and earned this store a 1 star review from me, seriously would have never complained if she would’ve even tried to have some respect while talking to customers, if she is on shift I won’t be ordering anymore. Needless to say very disappointed with how I was treated tonight and I’ll drive out of my way to get food from a different Pizza Hut now, pizza was fine even when not made correctly but the customer service was a joke and ruined my meal.

I normally order carry-out from the Pizza Hut on N. Reserve & everytime the employees there have been super great!! Always super friendly, fast & my order has never been messed up. They deserve ⭐⭐⭐⭐⭐nBut the past couple of times I've tried to order delivery from Pizza Hut on W. Broadway it's been a nightmare!! I get put on hold right away, nobody even answers the phone to greet me or ask if mind getting put on hold. And that's if I'm lucky! Usually I just get hung up on! And there's some nights I call right back 2 or 3 times to try & place a delivery order & I still get put on hold or hung up on! If there is a night that I'm able to place an order, it usually ends up being wrong! I've never had such repeatedly poor/rude service from somewhere!!!

Fast car service. Offers no contact delivery and take out.

just got a response form pizza hut, lol not sure where i reply so i will add this. Your pizza is horrible, not one a new yawker should every order, my mistake. I am 100% Italian, not eye tal yen. i dont even know where eye ta lee is. anyways No italian should ever eat your doughy pizza, btw you even gave me the wrong order and took forever for a mobile order..was not a ny minute, it was not a ny day, slow slow slow