Torrington Hyundai

Very disappointing experience. Boyfriend had been looking for vehicle; knew exactly what we wanted and found what should have been the right vehicle here. We were driving in from out of state (5+hrs) to come test drive vehicle, and because of this we communicated very clearly when we were to arrive and what our expectations where when we got there. We had also asked for any exterior/interior damage to be photographed and sent to us prior (ie. picture of front and rear bumper detail shots etc...)nnWhen we got there, the guy we had been talking with was not there; and the car was not ready to be taken out. Someone else there managed to finally get us the keys so we could take it out. Upon looking it over there were several exterior scratches that were not difficult to miss and should have been sent to us ahead of time. Once we finally got into the car it became clear very quickly that the vehicle was having transmission issues. Obviously this is not what we had been assured was a great turn key vehicle. Especially for a $26,500 car.nnWe also knew that they had a second vehicle in stock or same make to what we were looking at; we asked if we could test drive that, turns out the owner currently had it out so we couldn’t look at that either “we swear he’ll only be 5-10 more minutes”.nnTo top it all off once we did finally get back to the dealer after the test drive the guy who we were supposed to be working with didn’t even bother to stand up and introduce himself.nnFrankly the inside to the place was abysmal, and they seemed incredibly disorganized. This was made far more apparent when we ended up finding the exact car we wanted 20min down the street; called the new dealer before we headed there to request the test drive and when we got there the car was clean and parked out front waiting for us and our sales men promptly came out and greeted us. We ended up buying the vehicle from the other location.

We couldn't be happier with the excellent service and work completed by Dave and his crew in your Body Shop. Our 2018 Hyundai Santa Fe Sportnreceived extensive damage from a rear end collision. Dave provided a loner vehicle and fielded numerous calls from insurance companies saving us much additional anguish. Our car was thoroughly cleaned and returned in better than new condition. Steve in your Service Dept. was also very helpful answering questions and completing a maintenance visit in a timely and efficient manner a few months ago. Thanks Guys!

If you’re looking at a car at this dealership (especially if you live out of state) DO NOT. What an absolute headache it’s been dealing with this dealership.nnI drove down 2+ hours to look at a vehicle, when I go on the test drive check engine light is on. Bring it back, explain it to them. They say they’ll fix it but then tell me I have to drive back to pick it up. Eventually they settled on meeting me halfway (still not enough in my opinion). After waiting multiple days to finally take delivery of this vehicle after they reschedule twice I finally go down and meet my salesperson (Steve). Everything’s fine until about 12 hours after I purchase my vehicle and my shark fin antenna flies off my car while I’m driving.nnNot even a day of owning this vehicle somethings already wrong. Takes over a day to hear back from the salesperson only for him to tell me they can’t cover it because they cannot prove it was stolen off my car. What a load of BS. Steve said he’ll look into it more and ask the service manager for an answer. Well that was over a week ago and they’ve resorted to ignoring me.nnThey pretend to care about your service until you sign on the line then it’s not their problem anymore. Not only that - it’s been weeks since I’ve purchased the vehicle and I am yet to receive any of the paperwork I’ve signed- Steve claimed the paperwork would be sent out first thing Monday, that was over two weeks ago. Haven’t heard a single thing in over a week from them so I just assume it’s going to be an absolute nightmare here on out to get anything resolved.nnIf you have any other choice go to ANY other dealership. This place is one big headache.

After reading all these reviews I should have never gone to this dealer as Alfano Nissan (same family as Hyundai) sold us a lemon before. The owner’s son is also totally rude. So I went to Shaker Hyundai and paid cash for my brand new Tuscon and received the most courteous and professional service!

The car buying experience was fine. I didn’t need to be sold on anything because I knew exactly what I wanted prior to going to the dealership.nnThe reason for the poor review is to make people aware of the aftermarket insurance that is sold on used cars. I paid an extra 2,000.00 because I was buying a used car and got extra insurance to cover the drive terrain (engine, transmission, ie the big parts). Now that I have transmission problems and need a new cylinoid, I am told that insurance will not cover it due to it not being one of the parts within the transmission that is covered.nnThe insurance is sketchy and will do anything to not have to pay. I thought a $100 deductible was too good to be true, and it was..... save yourself the headache and empty wallet unlike myself.nn***DO NOT BUY EXTRA INSURANCE ON USED CARS FROM HERE***