Willy's Auto

These guys have been great and trustworthy. I really appreciate that I don’t feel like they’re going to scam me. As a solo female it’s always a concern that you’re going to get ripped off at the mechanics, but I do t have that concern anymore with the guys at Willy’s. They’ve served me well for a few years now and I will continue to go to them for all car maintenance and repairs.

Great guys! Super nice and always willing to go above and beyond to help where they can.

Response to Owner:nWilly, allow me to explain my dissatisfaction further since you seem so eager to absolve yourself of any negative feedback or responsibility. The two stars is a fair review given the patience i have extended. Yes the head gasket issue is resolved however it could have been such a better experience than what it was. While my experience at your shop may not be the norm my review below is accurate. Allow me to detail my position and experience further.nnPRIOR TO BRINGING YOU MY VEHICLE THE LOCKS WORKED PERFECT. THE REASON YOU WORKED ON IT THREE TIMES AT NO CHARGE IS BECAUSE YOU CREATED THE ISSUE.nn1. I was quoted 2300 at the high end to replace the head gaskets. I still have the voicemail on my phone from Gary on 08/07/20. However when i went to pick up the vehicle i was told it was 2700.00. While Gary apologized i still payed 150.00 over the quoted price. Was never informed prior to picking up vehicle the cost had increased. Very cool.......nn2. The quoted time of two weeks ended up being over 30 days.....nn3. You yourself stated that the reason my door locks were not functioning is due to the battery being disconnected for a long duration while replacing the head gaskets .....nn4. THE LAST TIME I PICKED UP MY VEHICLE YOU ASSURED ME THAT DISABLING THE MODULE AND KEY FOB HAD RESOLVED THE ISSUE AS YOU PERSONALLY WORKED ON IT. I left you two voicemails the weekend of 10/16 advising that issue remained yet never heard back from you. Lets not pretend that we both acknowledged that disabling the FOB and module was not the correct resolution- YOU STATED IT WAS FIXED. IT IS NOT.nn5. When i picked up the vehicle i had to take it to carwash as was covered in dirt and needed the fluids topped off. Gary apologized for the car being returned in a dirty state and acknowledged that they have been busy and normally would have washed the car. Not a huge deal but for the amount of money i spent.....nnMy original review contained no details so your assumptions and mischaracterization are not appreciated or accurate. Your response however did motivate me to detail my experience. Cheers!nnTLDR:n- Missed deadlinen- Unresolved issuesn- Over budgetn- Lack of accountability

Willy and his team were timely and professional. As a woman who is the opposite of car savvy, I sometimes worry I’m being taken for a ride by mechanics. Willy could have easily taken advantage of my ignorance but didn’t! Great service with a side of ethical behavior!

Always excellent. Very good honest mechanics. I highly recommend these guys for all your automotive repairs