Criollisimo Restaurant

I love there food. The best.....

The owner was rude as hell when I asked if they had soup. Never will I give her my business.

I don’t ever write reviews especially if they are negative however I need to voice my terrible experience with this restaurant. I had called about a month in advance to get catering for my graduation party. The first time I called they sounded extremely busy and the women on the phone asked for my name and number so she could call me back. Very understandable. I waited two days and didn’t get a call back. I called again after two days and again the women asked me for my name and number and she would call me back. Luckily, she called me back a day later. She took my catering order and then she told me to call a week before the party so I could confirm the order and pay. Therefore, I called back a week before the party and the owner, Brenda, answered the phone. (I believe I was speaking to Brenda the entire time, however I am not 100% positive). I explained to Brenda that I would like to confirm my order and pay for my party on Sunday August 16. Brenda told me that she was the owner of the restaurant and is not open on Sundays and is unsure who told me they would be able to cater for Sunday. She then proceeded to tell me to find someone else to cater for me because she would not be able to. I explained the situation and told her that I had placed this order a month in advance and the women I spoke to confirmed that they would be able to make it for Sunday. Brenda then told me to give her my name and number and she’ll call me back. I did not trust her so I went to the restaurant. I spoke to Brenda in person and I decided i could pick the food up Saturday since they are not open on Sundays. As Brenda was taking my order AGAIN she changed her mind and said she would cook for me on Sunday because the food would not taste the same a day later. She then stated that she would have to charge me EXTRA because she doesn’t work on Sundays. Since I was extremely desperate and time was running out i agreed on the extra fee though the food was already over $800. Brenda then wrote my name and number down and said she would call me by the end of the day to give me a price and would not let me pay while I was there. I thought that was strange since I was already at the restaurant and just needed a price. I waited till the end of the NEXT day and never received a call. I decided I wouldn’t trust Brenda or this restaurant. I then decided to call another restaurant “Caribbean Restaurant” in Meriden which was super professional and organized and were able to cater for me with just two days in advanced. I’m sure Criollisimo has delicious food but the customer service and ethics of this restaurant and ownership are flawed and it seemed to me like they did not care. They lost about $1000 that I would have paid to get food catered as well as 50+ people being exposed to their food increasing their business.

the place is immaculate the services is friendly and quick. The quality and quantity of food for the price is awesome. Food is delicious.

I went there for the first time today with my wife. We live in New Britain and love to support local businesses.nI ordered first but asked the lady (owner) to identify some of the dishes because nothing was labeled. I simply stated each item I wanted but for some reason, she started talking in Spanish complaining about me not ordering in the correct sequence. I asked her in English if something was wrong? She ignored me and served my wife. When I went to pay I called her out on speaking Spanish and complaining about me to her employee. I said I speak Spanish and you should not be talking about people thinking they don't understand you. She said she didn't say anything bad. Yes you did. She never apologized. I should not have paid for the food and just left. Bad business owner and food was greasy. Go to Mofongo down the street instead. I'll make sure to tell all my friends not to patronize your business.