Nordstrom Rack

Always a nice shopping experience in the rack. I actually received a paper cut while shopping. And Tara was super sweet and attentive. She got me an alcohol wipe and bandage right away. Thank you Tara!!nnChristmas decor was on sale and besides getting sliced, I made out with some cute finds.

Great selection but took 40 min to checkout employees were very slow

If I can give this store a -5, I would. I bought a pair of Dansko in Jan 2020, right before COVID-19. I am a mandated worker/ frontline/ health care worker. Because of the pandemic I did not have time to go to the stores, due to working long hours. By the time my shift ended; everything was literally closed. I barely had time to even do grocery shopping... Now that there is a little bit of breathing room... I finally had time to go to the store. I had asked the manager in store and online to make an even exchange with my shoes. The wrong size was bought. I went in the store and found a pair of Danskos that were my size. I did not want a refund... just an even exchange. The shoes were the exact same price. I spoke with the sales and online manager and they told me that they could not do a refund due to length of time. I explained my entire situation... but they did not care!!! According to them, they had no return policy... However, the online manager reported that if I were to return them I would get only 50% of what I paid. These are brand new!!!! Never worn pair of shoes!!!! Still in the plastic!!! Still the box!!! No dents or tears to the item or box!!!! I pleaded with the manager... even offered to giver her my license number!!!nnAs a frontline worker!!!! This is very upsetting to know that people can not be accommodating even with the circumstances!!! At this point, I will no longer be supporting Nordstrom or Nordstrom Rack!!! You have lost a valuable customer... and most likely other valuable customers. There’s a saying... Health care workers travel in packs!!!!

Please hire more staff to man the cash registers. I waited 45 min to check out.

Never even knew this place was here... I go to west farms nearly every week for work. It’s definitely in a tough spot for curb appeals but it’s a hidden gem with lots of great finds!