Wells Fargo Bank

The office is closed doors and locked so you have to do everything through drive thru! Which isn't long enough or organized for the amount of peopld. Because of this I have been waiting inline for 30. Only to discover I was in the ATM line. So now i am waiting for another 30 minutes. Oh and no one will answer their phones inside. The worse possible experience through COVID.

I drove all the way from Massachusetts to solve some problems. My banker, Alejandrina King, helped me so much and I forgot to make an appointment with them but they still help me solve my difficult problems. Even after 5, they still try to help me solve all the problems.

Not going to put too much details will just call customer care and corporate again like last time but I don’t appreciate this branch or their tellers they always have an attitude they never seem happy and they never greet you correctly my teller was Heather today she did not seem to be happy to have a customer before closing I don’t make the hours I just go and buy them every time I go to this bank they seem to have an issue when I don’t want to deposit money into my account or when I’m with drawling money out of my account the pressure of that is very annoying I’d like to do what the transaction is it not be asked why this or why that this bank has also a few months ago made a crucial mistake that could have ruined a lot of things for me once they realize they made the mistake after taking it as a joke and laughing no apologies were ever given no phone calls were ever made I had to do everything on my end very dissatisfied with this branch especially in industry and a corporation where customer service is a must and leader ship is a given should be guided correctly with the right tools and coaching to ensure the satisfaction of every customer I can see I’m not the only one as they’re rated 3.3 this branch could do a lot better by just fixing little things little things go far way in this world hope I have a better experience if I ever decide to step foot in there again

Never will I utilize this specific branch.

Quick line, friendly staff, was able to quickly complete my transaction with no issues.