DARCARS Lexus of Greenwich

Had my Lexus RX350 in for a recall and was offered a loaner car, the was going to take a little longer so Justin from service went out of his way to accommodate me. I was also greeted at the door to make my drop off and pickup very easy and was greatly appreciated. Justin called and followed through with me during the repair process so I was not inconvenienced at all. Thanks for your great service. Also the woman that greeted me were friendly and welcoming. Thanks DARCARS Lexus of Greenwich!

If I could give this dealership a 0 I would. I purchased my car from them about a year ago. A couple months later I got a call from my lender wondering about the title. Lexus of Greenwich had messed up the title, they forgot to put the lenders name on it. All they had to do was get a new title with the lender on it, the sales manager told me to send him the title and he would take care of it. A couple months later,nafter I thought everything was taken care of. I got a call from my lender again about the same issue. I tried contacting Lexus of Greenwich again but I kept getting passed around not being able to speak to anyone about the issue. I felt like I was being ignored and not helped at all by anyone. Then I found out there was a new sales manager, who later told my husband he would have it taken care of. He had assured my husband it would get done, that was back in July. Today, my lender called again. They still haven't received the new corrected title! Because of this my account can become an unsecured loan which means they can bring my interest rate to 18%! This could have been avoided if Lexus of Greenwich would have done their job properly, or even attempted to fix their mistake. I am extremely disappointed and disgusted with how this dealership handles their customer service. I will absolutely never do any future business with them.

The customer service was outstanding and I would recommend this dealership to my friends and family. My sales rep, Mellany was knowledgeable about the car and explained different options available to me to buy my car. I can confidently say I am satisfied customer!

the best Lexus dealer out there....

Initially I had a pretty poor experience a couple of months ago when inventories were very low due to the factory shutdowns caused by COVID-19. Prices were high and dealers were very busy with the mass exodus out of NYC and people wanting cars.nI was not in a rush and went back in November and purchased a car from Lenny Messina who was fabulous. I felt he was very knowledgeable and genuine, and I was given a very fair price with superior service. Noelle who does the finances was extremely pleasant and efficient at her job as well. Overall is was 5 stars and I highly recommend Lexus of Greenwich.