Underground Fitness

So Appreciative of the attention to detail and high quality of service I receive daily as a member at Underground Fitness. The staff goes above and beyond and makes every one feel at ease during this very uneasy time. We are privileged to not only still have a gym open in our area, Let alone one the caliber of underground fitness. I implore anyone who loves and supports this gym to please voice your opinion and let the staff and management know how much we love and support the job they are doing!!!!!!

If you would like to be treated with respect avoid this place at all costs however if you don’t mind occasional rudeness at the front desk, it’s a great gym. Unfortunately it’s the only gym around the area that still open so they think they can get away with treating people like slaves. I’m talking literal swearing at you, raising their voices simply because they may be in a bad mood or something. Arguing with you if you say that you prefer to get your temperature check on your wrist even though the other members are OK with it. I spoke with the manger and he said that they have whoever they have and made excuses for the poor customer service I received on two occasions with the same young lady. He said “we are more like a community gym” and “we just have a few people on staff”. I understand that times are hard and that you’re doing the best that you can but I think anybody would be better qualified than this one specific lady who has made me not even wanna come back after I signed up. Good gym HORRIBLE CUSTOMER SERVICE. As I am typing this the manager had the audacity to call me and say I waved your cancellation fee and you had the nerve to write a bad review!?! Perfect example of why you should avoid this place I’m still shocked I’m in disbelief how ridiculous can people be! There wasn’t even a cancellation fee he made it up to give me the illusion that he was doing something but he didn’t do anything but be rude himself. My membership was frozen for months when I walked in to cancel I had already spoken to someone when I originally froze it and he explained the entire thing I was not supposed to pay any fee but when I was complaining to the manager while canceling all of a sudden he’s telling me he’s waving at me I told him to his face that I was aware that there wasn’t a fee so obviously not only are these people rude and disrespectful but they’re also manipulative and feel entitled to treatment they never deserved or earned. I actually told him to his face that respect goes both ways that should tell you a lot.

The staff and management really seam to care about there facility and members.

I really appreciate what the team at underground fitness is doing to provide us with a Clean ans Safe space so we can continue to work out with out interruption. Keep up the good work!

Extremely clean gym. Have all the equipment I need and I love the hours during this pandemic. Recently joined and I am extremely happy with it and with the experience. Highly recommend if you're looking for a gym