Northwest Automotive

Great experience as a solo female traveling 1,000 miles from home. The team was knowledgeable and fair with pricing after running diagnostics on my jeep and replacing the parts needed to make sure I had a safe trip back home. Thanks again!!

While visiting Kalispell for the month of August, it was important to me to have my car serviced prior to departing for 2 weeks of sightseeing on my way home to the desert. Northwest Automotive was very professional and performed the service quickly. They did a complete check up on my Jeep while doing the oil change. I was impressed at their attitude since they knew from looking at my license plate, that I would not be a returning customer.

A-M-A-Z-I-N-G. I have been taking my 06 jeep liberty there for over a year with an array of different engine things that are starting to happen now that it is over a 150k in mileage. They are always accommodating with my work schedule and always fix whatever is going on. My latest issue came with an expensive solution but they were able to come up with an alternative solution that fixed the problem, cost less and getting my jeep back the same day. Highly recommend them!

This company was prompt, easy to work with and incredibly professional. We had a difficult situation and they handled it without missing a beat. I would recommend their services to anyone in need!

We had our car dropped off there to be repaired and the technicians left it unlocked on side of road for several days. When we went to pick it up, our car had been vandalized. Several items were stolen. The management didn’t take any responsibility. Be careful. They are also really pricey. RESPONSE TO OWNER’S Response: I find it funny that you have now changed your story to blame tow truck driver. You confirmed to me that received the key from tow truck driver and you stated you locked the car. The crazy thing about a lie is when you tell one you always have to tell another one to cover that one. You are unprofessional because my attorney states YOU ARE responsible for cars left in your care. You also admitted that you were responsible for making sure calls are locked. Instead of apologizing you want to point the blame which is why you have this bad review. You need to learn customer service skills as this could have been avoided. Stop accepting cars and leaving them on the streets for them to be vandalized. I will make sure to tell the tow truck driver you are now blaming him so he can stop referring you business. He was nice enough to refer you and this is how you treat him in return. You admitted that the key was handed to YOU. THERE ARE SEVERAL WITNESSES WHO HEARD YOU SAY YOU RECEIVED THE KEY. NOW WHY DIDN'T YOU LOCK THE CAR? Why was car left on streets for two days and not in your garage?