Rick's Home Improvements

They simply don't follow up. I originally contacted them 5/26, they called back and spent an hour at my house 5/28 (I have lots of jobs). A quote was promised by 6/2. when nothing came I called 6/3. Their estimator had no idea who I was but after a conversation remembered me and said the quote was mostly done and I would have it 6/4. Nothing came. On the morning of 6/5 I called back and again, Robert had no idea who I was. After remembering me again, I was told the quote was done and it would be sent in about a half hour. Nothing. I called back 6/9 - no idea who I was (unreal). This time I'm told that the quote was lost and he had nothing in his system and he would need to come back and look at everything again on Thursday 6/11. On 6/11 at noon I called and reached his brother who told me Robert would call back in a few minutes - nothing. At the end of the day I called again and (guess what) no idea who I was. This time he starts to tell me he is really busy and does not know if he will make it to my house on Thursday. He said maybe tomorrow (Friday). I told him I was not available Friday but could meet him anytime the next week. Well it's now Wed afternoon and I've heard nothing. With three weeks down the drain, I am finally giving up because if they are this unreliable during the quote stage I can only imagine what might happen during actual work. In summary - unless you love frustration, look elsewhere.

We used Rick's Home Improvements to have new windows installed around our entire house. They put a new roof on our home as well. They did an amazing job and we highly recommend them to anyone looking to upgrade their home. Thank you Chad and the entire Rick's Crew!

Rick's Home Improvements. DO NOT USE THIS COMPANY!!! Very unprofessional. When I first called to schedule an estimate the person answered “hello”. No professional greeting. I wasn’t sure if this was a company or a private person’s number. RED FLAG. I scheduled an estimate anyway. Day of the estimate, NO CALL, NO SHOW from this company. I called to see if they were still coming. The person who answered sound like he had been still asleep, same unprofessional greeting for a business. The person puts me on hold for three minutes. The line went dead, I called back. I was told the person who does the estimates wasn’t available….At this point, I stated I would find another company. I was met with a negative attitude from the person I was talking with. I was told to “find another company because they don’t need my business”. This is not how you run a business. I’m a potential customer looking to pay you, why would this company be so unprofessional? Who turns down work??? I called this company because of the reviews….please read this review before you waste your time.

Took over six months to finally come out and do half the job agreed to do. Not overly impressed. Owner is nice just not quick

I had an appointment for a quote on window work today. No one showed. Didnt receive any call letting me know no one would be able to make it out today or asking to reschedule. Poor reliability and communication.