Goode Motor Mazda

Good service. Necessary work done as expected within time frame. Had to ask for correct tag telling at what mileage next oil change. Also had to wait over 20 min for shuttle ride back to my car. Very nice working with Neil and Courtney. I will return.

The service department here is great. I’ve had bad experiences with other dealers, and my experience here stands out for a few reasons.nn-The communication; They texted me with updates on my car, and kept me in the loop as parts were ordered, delivered, and installed. Not all dealers do this.nn-Everyone that I worked with treated me with kindness and respect, and were very easy to work with. The people that work here are what make these guys really stand out from a typical dealership.nnHighly recommend. Scott, Courtney, and everyone else - thank you so much!

My husband and I visited Goode Motor this past weekend in hopes of purchasing a vehicle. During our visit with the salesman, I repeatedly told him that I did not want my credit pulled unless we came to an agreement on purchasing a vehicle. After an hour of trying to make a deal that we were comfortable with, we decided not to purchase a vehicle. We told the salesman that we would come back in a year or so when we felt like we could afford the payment. An hour later, I got a notification on my Lifelock account that my credit had been pulled by Goode Motor AND 10 minutes after that, the salesman called me back to inform me that they thought that they could get the payment down to what we wanted. When we left the show room, I was VERY clear that we were not buying a car from them. I actually told him that it just didn't feel right at this time. It was a violation of my privacy for them to pull my credit not to mention (and I told him this) that I didn't want the ding on my credit report. I will not be doing business with them in the future. Their greed got the best of them.

I would not recommend to anyone! They had good customer service until I signed on the dotted line. I had to have my car “inspected” before taking it home. When I went to pick it up I was introduced to the head mechanic who tried to sell me oil changes. I declined and tried to leave. My car that was just “inspected” wouldn’t start! I walked back into the store to talk to the same guy... He wouldn’t even talk to me! He had some assistant come help me eventually get it started. I later went in to cancel the GAP insurance and get my refund. I called several times to only get the run around. Finally someone told me they would be there on a certain day and time. I went in and of course they were not there. So far it’s been a full two months and still no help from them.nnUPDATE: The next day after posting my review, the “manager” called me to let me know they had my check waiting for me. Upon arriving he had me meet with him in his office to talk about my review. He offered me three free oil changes to take down or alter my review. Needless to say I told him I wouldn’t trust his mechanic to work on my car. He told me he was trying to “kiss my a$$” to get the bad review down. I told him if he and his teams would have had good customer service to begin with, he wouldn’t have to. Took my check and left.

ABSOLUTELY TERRIBLE. If I could do no stars I would. I suggest never going here. I bought a car earlier this year in January the saleslady was extremely pushy, I told her I had to go to work and she would not let me leave before I bought the car. Then they have very high prices and later to find out from another dealership, my car was in an accident, airbags deployed and nobody ever told me that when I bought the car. As well as they stated that my car was a loaner car before but no it had previous owners. Very frustrating. As well as me being a young girl and getting used there, disrespectful and not okay AT ALL.