Chase Bank

Super slow service. Always several people in the office area acting busy but not helping people in the lobby. Usually one cashier that is overwhelmed. Half the time they can't help me and tell me to call their corporate office which gives me the runaround. They promise to call back but never do. I've had enough, moving on.

With 17 years of banking experience, I understand the importance of giving good customer service. I have never worked with a branch bank less interested in giving good customer service than this one! Alex R. is the only person who seems to care. He's always friendly and helpful!nnI walked in at opening one morning with a large deposit, hoping to talk to someone about CD's, etc. The manager was just sitting at his desk. I spoke to him to let him know I was there and all he did was grunt at me. After waiting a little while I decided to approach his desk to see if he would help me and he made it perfectly clear that he was annoyed by my presence. Needless to say, all I accomplished was depositing the check. Yesterday afternoon I tried for 40 minutes to get someone there to answer the phone so I could get information about a transfer but no-one ever answered! REALLY LOUSY SERVICE!!

I have had my banking account in with this bank for over 20 years. Yesterday when I went in, there was no customers other than myself. The man that helped me kept trying to tell me I need to just use the ATM. I usually do but there was other things I wanted to do and I had to come in the store anyway, after that he also told me I could just use my telephone to deposit a check or I could just have one check in particular automatically deposited to my account even though it's coming from a personal person. Even though I try to be very nice I ended up being angry and then all of sudden he got nice, at that point it was too late. I'm still on the verge of taking this account and closing it, as I have two other banking accounts in other banks in Twin Falls. I'm not for sure what his name was, something like Darren or Darvin he was a sandy-haired man, probably in his 50s, I've seen him in there many times. It just irritates me that as I told him I thought that his job was to put a smile on the customer's face instead of trying to get rid of customers. When I entered he and another young lady was at the counter ,shew counting money and working he was just standing and talking, I've been a manager most every place I have ever worked, operations manager was my last position before I retired. I would have never allowed such treatment of a customer. I'm still right on the verge of closing both of my accounts with this bank.

Closed during Covid-19??? I need to bank!

Everytime I come to this bank they have been absolutely helpful. Even when I call them they always go up and beyond. Looking at the other reviews I will say this, they have no control over the parking lot conditions since they are with Fred Meyer. So send your complaints there. I will continue to use this bank for a very long time. Thank you for helping me!