Walgreens

Always have PPE and the staff is very nice every time I am there.

A prescription was called in for me Friday at 12 pm. It is now Tuesday 430 pm and my prescription is still not ready. I was told it would be ready at 2:15 Friday. 2 pm I get a computer generated message that they will contact me when it’s ready because there is a delayed I spoke to the pharmacy at 6 pm Friday because I hadn’t heard anything and had to ask to speak to a human from the computer automation telling me they will let me know when it’s ready. I was then told they have to order it and it would be there Monday. Monday at 5 pm we drive through the drive through to ask if it was ready. They said no it’s still not there and that they’d put the order in. I expressed my frustration and was guaranteed it would be here for Tuesday. Well it’s 430 pm and I call and get put on hold. I’m told that it is in the incoming orders it just is “not ready yet”. After such a frustrating experience yesterday you would think my prescription would be on the top of the list of things to get done. I expressed my frustration again being it’s been 4 days and that someone should have worked on it before. Now my prescription is ready because I’ve contacted them for the FOURTH time trying to get my prescription. The actual store is clean and able to check out in a timely manner at least.

Such a nice group of employees. Very kind and helpful. Not at all fake.

As a Moscow Walgreens customer for several years (and having lived right down the street), I recently moved and wanted to transfer my prescriptions to another Walgreens location. Please note that I've always had a pleasant in-person experience with the Moscow Walgreens until this situation. After waiting on hold for over thirty minutes, I was met with a rude, disgruntled Pharmacy Manager, Sierra. On the phone, she was unapologetic, dismissive, rude, and clearly annoyed and frustrated that I was even on the phone in the first place. Horrible customer service!

Nice convenience store, the staff is very helpful and very knowledgeable about their products. You don't find a fantastic selection, but they usually have a product that fits your needs. Large selection of beauty and hair care products, weak on prepared foods.