Keylock Storage

Moving two households into two large storage units was an extremely stressful time! Katy and Keylock made it a breeze!! Always professional and straightforward at every turn! Had enough surprises having two escrows getting delayed!! Highly recommend CDA Keylock off Fruitland! Katy said they run the HAYDEN facility with the same outstanding service!nA true 5 star experience! Hard to find these days!!!

We had another large storage unit at another facility and it has been sold. I called Sue and explained the situation to her and she gave me the information of what she had available on site. But just in case none of those would fit our needs she also told me about some of the other sites that were available. She was so helpful and friendly we went back the next day and rented a unit from her. We met Jim the maintenance man and he was just as friendly. She had us go through the gate to make sure our code worked on the gate and explained the locks on the unit door. We chose to use our own lock and she didn't push us other wise. I feel this is the beginning of a beautiful friendship!

This is our first experience with a storage unit, as we are moving and needed to put our home into a unit until our new house is ready. If 0 stars were an option, I'd give them zero. It was nothing but problems from the moment we called! I called and someone from their customer service center set me up with what I thought was a storage unit, as I told her numerous times that I needed a unit for home storage. She set me up to view a RV parking space! So once we got that figured out, we found a storage unit. One, it was the highest price we had been quoted in town. Crazy expensive, but we were in a time crunch so we agreed. We were told rent would be due on the 1st and they'd charge my card on the 1st. We confirmed this multiple times with the front desk gal, which ended up being incorrect. She also confirmed we could take possession of it on the following Friday, the day we were moving. Come Friday, we find out that THEY ARE CLOSED. We tried calling WELL OVER 100 times IN A ROW to get ahold of someone at another location (Appleway) and NOBODY answered once. We had to physically go down there and figure out what we were supposed to do, considering we were moving THAT day. The guy, while knowledgeable, said we would have to pay for this month and the next. We only needed it for 3 weeks! I understand one month, but 2? And not pro rate it down when we leave? Nor did we get offered a discount for all the inconvenience we had experienced that day! They also stated they didn't even have our information on file, nothing. Not my name, phone number, credit card info (that I provided them already!) This was the most stressful moving experience I have ever experienced. Moving is stressful enough without having to deal with a company who makes excuses for their repeated screw ups. I would never recommend this company to anyone. We ended up canceling and getting a bigger unit through someone else for so much cheaper, entirely online and in minutes!

My Grandma rented a storage unit at your fruitland facility and i have to say Katy was so sweet and so helpful and very professional. She was very thorough and clear with everything my Grandma needed to know. Thank you Katy! You are the best!

The units are very clean and grounds well kept. BUT although Sue was a very nice and helpful can't say that about the corporate office, I gave my notice and all the the paper I was supposed to but Sue failed to turn on because of personnel problems. So The took the rent and charged my credit card even though I had moved out Now can't get them to resolve this almost two weeks still no response. Certainly not the way to treat your customers, can't in good conscience recommend them