Map
Detailed Information
- Place Types Atm
- Address 2712 N Ramsey Rd, Coeur d'Alene, ID 83815, USA
- Coordinate 47.7026151,-116.8069243
- Website https://stcu.org/locations/crossroads-branch
- Rating 3.1
- Compound Code P53V+26 Coeur d'Alene, ID, USA
Photos
Reviews
Update - apparently whomever I was dealing with was not informed appropriately. It was escalated and resolved. Updated from 1 to 3 stars - bad experience, but they at least stepped up and fixed it.nnOpened a credit card, they added a monthly payment protection we did not want or need. They said it would cost nothing if we didn't use it or need it, but in actuality it is a monthly charge. Notified them after the first statement, before any first payment was ever due, and they refused to refund the charge. Never needed the service or used it, obviously.
Always friendly and eager to help
“Tawnie D” is the rudest human I’ve ever encountered. She should probably be fired. Was not pleased with customer service and I was attempting to start a new account. I was given a debit card with no explanation about online banking or even my member number or card. Since leaving the branch I’ve been on hold for over an hour trying to get my member number. Tawnie D couldn’t get me out of her way fast enough and I will be removing my money and going else where tomorrow.
Was shorted $50 on my withdrawal through the drive through. The manager looked at the tapes and said that the amount I was given was correct. When she read me the amount of each denomination, even that was short. I will be banking elsewhere.
Hey everybody I recently became an STCU member, and had a very pleasant experience at the Coeur d' alene crossroads branch. The team there were very friendly, and informative. Many great savings options with a little higher interest rates on savings accounts than my former financial institutes. I Would highly recommend STCU to any body looking to form a relationship with folks who care about their customers.. also if you are looking to establish credit i.e to purchase home/vehicle, than these guys can help you with that too! Thanks for all your help STCU!
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