Fidelity Bank

If I could give them 0 stars I would. Horrible customer service. They are all miserable and unwilling to assist. Switched to a credit union, thank the good lord.

Mountain top location is the worst . EXTREMELY SLOW tellers . Always deal with Kingston location very nice people to talk to and deal with

Always greeted with courtesy. Just wish they had more branches around the Wyoming Valley. Their mortgage department is fantastic too! Great, flexible terms for first-time homeowners, and their Mortgage Officer made the entire process painless for us!

Switched to Fidelity from PNC roughly 3 years ago. Awful, awful decision. Minimal ATMs in the area, fees for EVERYTHING, shotty mobile app experience that often crashes when making check deposits of transferring funds from accounts. Have to run to the bank during the work week? They close at 5 and have very few locations that are quickly accessible.nnGenuinely believed signing up for a local bank would lead to better customer service and a friendlier experience. These people offer no wiggle room whatsoever. If you are considering the switch, ask them to present to you a list of all fees that they charge. You will easily spend $100+ a year on absolute nonsense with this bank, even if you are responsible with your money.nnWant to modify your savings account to automatically transfer funds to your checking account so you don't overdraft? There's a fee for that. Want to manually transfer funds to ensure you don't overdraft? Better make sure it's done before 5 PM or you're getting a fee. If it's done at 5:01 PM, you missed the deadline.nnThere is literally not one perk of signing up for this bank. More fees than any major bank, and no perks whatsoever like signing up for a credit union.nnAwful customer service and banking experience all around. I couldn't say it enough, do not waste your time or energy considering switching to Fidelity.

We've been dealing with this bank for years and we always get great service.