Map
Detailed Information
- Place Types Atm
- Address 2141 Downyflake Ln, Allentown, PA 18103, USA
- Coordinate 40.5723809,-75.4769178
- Website http://www.peoplefirstcu.org/
- Rating 2.8
- Compound Code HGCF+X6 Allentown, PA, USA
Openning hours
- Monday 9:00 AM – 5:15 PM
- Tuesday 9:00 AM – 5:15 PM
- Wednesday 9:00 AM – 5:15 PM
- Thursday 9:00 AM – 5:15 PM
- Friday 9:00 AM – 6:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday Closed
Photos
Reviews
I had an appointment with Cheryl today and it was a pleasant visit. She was fun yet professional and made me feel comfortable. Usually when I deal with the staff here I’m never really too impressed but this time around I was. I will continue to try to deal with only Cheryl going forward because she was a pleasure.
Giving 1 star is being nice. I’d give none but it won’t allow me to review with no stars. What a joke Of a bank. I had my auto loan through this branch and they were less than helpful as i navigated GAP insurance. I was advised by a woman named Beverly to not pay on my loan until GAP came through so i knew they proper amount to work with payments on. It took quite some time to deal with the GAP insurance and when i finally did, i came in to restructure the remaining balance. I was told i was given bad info by someone who clearly didn’t know my account (wrong because Beverly did in fact know my account). This has now all been reported to credit and sent to collections. I refused to pay interest when i was advised by a member of the people’s first team to not pay until GAP was resolved. However they decided to make their own decision to send this out. I showed up to my first appt early and still had to wait 40 minutes past appt time to be seen while sitting with a 4 month old and Nothing was resolved. What a joke. Don’t bother doing business with these people. Trying to deal with Brian was a waste of time and effort.
Working with Cheryl Scott was so easy, she's very helpful and right to the point. Strongly recommend!
Some very, very helpful and truly good people work (and have worked) at the main branch on Downyflake, but overall I have been unimpressed with the bank and their services. Absurdly low daily limit on your debit card, because they want Visa to accept any possible responsibility for misuse. Have never called in and gotten a human being in less than a 10 minute hold. Multiple failures to log payments/transfers between accounts, giving me two late charges on a SECURED CREDIT CARD that I gave myself in order to HELP MY CREDIT. Most of the people answering the phones as customer service reps sound miserable and are largely unhelpful. This bank will not perform an expedited release on an account even with proof that a double-charge was a mistake. They try to send you to a multi-month Visa dispute resolution process. It's YOUR MONEY sitting in THEIR BANK. And their mobile app, which they tout as being able to hand inter-account transfers - guess what? - doesn't support inter-account transfers. I guess I'll go back to BB&T. I've never been thrilled with their services, either, but at least they weren't this bad. I expected much, much more from a small, local credit union.
No STARS at all . The worst bank of life, terrible terrible customer service I called and spoken to different people and they were ALL very nonchalant and like they didn’t wanna help solve my issue. Especially due to covid-19 there should be some respect on people’s lives. They all need training in customer service or need new jobs. Just sickening . On top of that this bank doesn’t let you do anything . No cash deposits like Wells Fargo of your bank is over drawn and can’t make it due to work or other reasons .. can’t even pay with a different checking account. It’s just terrible.
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