Rich's Auto Care and Dyno Service

Rich's was recommended to me by local folks so i called got an answer right away and got my R V in instantly.nI was very impressed with his knowledge and very impressed with his employees. they had my rig up and running in hour and a half. he also shared some tips with me on my rig since i did do most of my own work on my rig. deeply grateful for the kind service and the attention of his employees they are eager to learn and love working on machines. I recommend Rich's to anyone

Good Sams Club towed my truck to Rich's because it was the closest mechanic in the vicinity.nnI called to ask for a diagnosis/quote and Rich told me he was away from the shop and that he'd call me back. That was at 2. I called again at 3:30pm and nobody answered. By the time I got to the phone next they were closed.nnThe next morning I called at ~9:30. Rich told me that they were already a ways into replacing on my Ignition Lock Cylinder, that it would be ready by 12, and that it would be $330 ($90 parts, $220 labor, $7 Hazardous Materials). I was baffled but gave my contact info and picked up my car at noon.nnWhen I got home, I researched the repair (I usually do this at the time of diagnosis in order to not get taken advantage of). The cylinder is as cheap as $17 at Autozone. And between the 3-4 tutorial videos on replacing the part, it would probably take ~15 for a person with rudimentary knowledge of a screwdriver to get the job done. Unhook the battery, 4 screws, pulling a panel back, pulling a pin, replacing the part, and putting everything back.nnWe went back and forth on the parts pricing. Got nowhere with that. When I mentioned the $220 labor charge ($100/hr), he said they spent a while trying to repair the cylinder rather than just replace it. So they spent a little more than two hours racking up my bill trying to replace a part that takes an experienced mechanic ~5min to replace. That plus grinding a new key brings that to about 10-15 min.nnI'm frustrated that I wasn't included in any of this discussion. I wasn't able to get a diagnosis, a quote, be part of the decision to repair the cylinder, or any of it. I could've paid for the diagnosis, gotten my car to an empty lot, walked a mile down the road to Autozone, and done the repair for $17. $40 at most.nnGetting home and reading the reviews, and making a post on my personal fb page exposed me to how many people have dealt with Rich's business practices. He seems to claim otherwise, but at a certain point if something smells like bs, looks like bs, and squishes under your foot like bs, then it's probably bs.

I would recommend Rich’s Auto Care to anyone I know! I got my truck towed there early morning with rotor/tire stud damage and it was done early afternoon. They were professional, fast and up front with the estimate they gave me over the phone and it ended up being even cheaper than the quote, please give this guy business.

Local family business that's affordable and will get you back in your car as quickly as possible. All repairs are thoroughly and simply explained, and your questions answered before repairs begin.

Rich was absolutely amazing with my jeep. I had a check engine light that came on and thought I needed to have my spark plugs replaced but, thankfully, Rich had the intelligence to run some tests before wasting my money. Not only that he researched the factory warranties and realized it was covered. He also placed a call to Larry H Miller and scheduled my appt. He saved us $2500!! Thank you, Rich!!