Alaska

So disrespectful I just had a few question and the man hung up on me that was so rude he had done it twice he should not be working their at allud83dudd95ud83cudffd

Worst day, fixed by amazing Alaska airlines employees.nnOur day started out waiting in line for US customs in Vancouver airport. My girlfriend and myself got sent to secondary inspection, where we were put in a lineup that took 2 hours and 30 minutes to finally speak with US customs agent. Resulting in us missing our flights, and connector flights. When it started getting close to the time of our boarding time. I mentioned it to one of the agents, he chuckled a bit and said yup we are working hard at getting you guys through. And they would pay for our ticket loss if we missed it and were granted access. (which they didYou’d think with how many border guards there was they would be able to get 6 people through in less than 2.5 hours. But no, they don’t care. They were extremely rude with us as we were very patient and very polite. Making us feel like prisoners. Once they let us through the border guard actually lied when I asked if they will be covering our missed flights, she said they would and to follow her, and one of there agents on the other side of a one way door would help us with it. We got to the other side of the door and it was where all the gates are, with no agents in site. Our flight had already left and no one was at the gate anymore. We found another Alaska airlines gate and talked with the amazing Alaska airlines reps and they gave us the number for “Alaska Airlines in Boice Idaho. “ I called the number expecting to be on hold as I know airlines are very busy. My call was answered almost immediately with the most kind, helpful, and professional representative for any company I’ve ever spoken to. Her name was Susanne Hoffman. With limited flights she did all she could to get us on the immediate next flight to get us off toward our destination. After us telling her why we missed her flight she asked if I could hold a minute while she talked to her superior, the man behind the scenes “Vinnie”. Very quickly they had us booked on the very next flights, and on top of all the great customer service they even waived both of our ticket prices!! Now our tickets originally cost us over $700!! Not only did they waive our ticket prices, but the Alaskan airlines at the gate gave us $24 worth of food vouchers we could use while we waited for our next flight. None of this being their fault or responsibility, they definitely treated the situation amazingly. I’m not someone to write many reviews but in this case I honestly can’t believe how amazing Alaska airlines has treated both my girlfriend and myself. We are both extremely thankful and will definitely be booking again with Alaska airlines.nnThank you so much Susanne Hoffman & Vinnie! From the Boice Idaho location! You guys rock!! And the whole Alaska airlines team!nn-Rob & Joelle

I love this airline and hope to work for it sometime in the near future! Great service and friendly people! The aircraft are in really spanking new condition!

Good customer awareness, consistant pricing and good on time schedule.

Ok so we missed our flight by arriving 30 mins prior and not 45mins.. didnt even let us try and make it to the gate..ok, i get it, ..But they made us re-buy are tickets at full price! 870 dollors later we were taking our 1st family vacation. Most airlines would get you on another flight, not make u buy your tickets again, I spoke with 3 different representatives and none of them could care less, all about the money with alaska airlines.. never fly with them again