NAPA Auto Parts - Kuhl Auto Parts

I came in today to pick-up an order on a replacement battery for my car, when I arrived it was ready for me to pick-up. Even though it had only been like 10 minutes. They even offered me tools to borrow, so I could replace it in their parking lot. Super impressed with their level of customer service, and their professionalism! Will definitely be coming back, as my new preferred location for parts!

I have been here twice now and both times they were so helpful and nice! I’m a college student who is not very savvy with cars and it’s so nice being able to go to a place that is willing to help me with my car and not give me attitude about my lack of knowledge. I would highly recommend going here!!

Will was so great!! I showed up 10 min before closing on Friday evening before a trip into the mountains for the weekend ... because my car was having trouble starting. He diagnosed the problem as my old battery, got me the best deal on a new one, had the part in stock and stayed late to help me install it! 20 min later I was on my way home ready to head out on my adventure! SO HAPPY with my experience at Napa Auto Parts!! Thank you!!

Very helpful people here

I am EXTREMELY DISSATISFIED with the way that this branch dealt with a NAPA WARRANTY. When you get any work done with Napa parts, at a Napa certified mechanic, you expect that if the part breaks, they will do whatever they can to honor it at any Napa certified shop. I had a bad part on my vehicle that broke under warranty while here in town, and i took it to a Napa certified mechanic hoping that napa would honor the warranty as they always have. They did NOT, and tried to have the shop charge me almost 600$ to fix the damage that came from the bad part that was installed into my car. Now, I am going to have to tow my car back home so that I can have an HONEST Napa branch work to take care of the warranty with my mechanic there. This is after paying over 100$ to have the mechanic in Pullman take it apart and put it back together to tell me Napa won't cover it. I've lived in four towns and worked with Napa in all of them and they have never let me down like this. Also, my mechanic said this is the first time in 9 years of working with Napa that be has ever dealt with a branch that refuses to cover a warrantied part. Do not let this change your mind on all of the hard working people that work for Napa all over the place, I have always had the best experience with them and they have always honored warranty until now. If you want to make sure you are truly covered under warranty I suggest maybe going with a different branch.