Suzy Shier

Thank you for your amaizing customer service! I was in last week and got such great deals and service, I returned again this week! Thanks to Jannette I am so happy with my fall wardrobe!

I bought 2 iteams today. One 30% off and another one regular not on sale. She doesn’t tell me can’t return when I pay cash. everyone store always tell me that before. when i saw the prices regular not have 30% off, I just say: can I return a regular one cause I though both it’ 30% off. She said: can’t for paid cash, and when I ask again she said can’t return for regular price. That ok, I can got 2,but she not to happy when I ask, I was to say sorry with her because I not understand this is the first time I have this problem, but she don’t wan’t to help me, but it’s not my fault. And another lady of staff, she laughing on me, so rude. i never comeback again.

I understand now why these stores are losing money and closing. The staff really can't be bothered to help you find anything. No greeting, no real interest in customer service. Such a shame.

I thought I would give this store one more try after several bad experiences with the customer service in the past. There was one other customer in the store. I did not get any kind of greeting or acknowledgement that I even existed. I wanted to buy several outfits for work, but after trying for fifty...yes 50...minutes to finds sizes etc, and not one single time being acknowledged or asked if I needed help, I walked out empty handed. I heard the manager introduce herself to the other customer, so there was no point voicing my concerns to her as she was also completely ignoring me. I walked a few stores down the mall and gave my business to Cleo, where they were more than happy to assist me. I won't be going back to this location EVER. I have a Suzy Shier gift card and won't even go there to shop for free. Absolutely disgusted with the continuing bad customer service.

Absolutely horrible customer service. Well to be fair I didn't get any service. I was trying to help my daughter buy clothes and the staff hide and ignore you. Had to get a fitting room for my daughter myself, help her get different sizes and the girl just stood ignoring us. Even when I asked for help because the pants were stuck on the hanger she just took it and said sorry and put them back. So we left with nothing. Some training in customer service and sales would go a long way in boosting sales and store image. I take great pride in providing my customers with exceptional customer service. As a person that does the exact same job I would never allow a person to get ignored and not help them from beginning to end.