Map
Detailed Information
- Place Types Car repair
- Address 389 N Main St, Panguitch, UT 84759, USA
- Coordinate 37.8286187,-112.4361824
- Website Unknown
- Rating 4.4
- Compound Code RHH7+CG Panguitch, UT, USA
Photos
Reviews
After spending a month in Phoenix I was driving my 97 Honda Civic back to Washington State when my car stopped wanting to go into gear. I assumed it was a bad cable so the clutch wouldn't engage. I didn't think I would even make it to salt lake city. Caught Stewart on his way out the door for the day and he took the time to look up the part, determined this car uses hydraulic instead of a cable. Showed me how the mechanism works, and where the hydraulic master was at. Of course it was empty, he filled it, and it began to work. He saved me a very LONG trip home without a clutch. He also wouldn't take my money. Great guy, treated me with professionalism even though I was just passing through on my way home. If I lived with in a 50 mile radius of this shop they would be my go to.
Stewart and his team are above top notch. We were towing a Fiat 500 with our camper van and debris left in the road ruptured the fuel tank on our fiat. Stewart convinced us to have it towed to his shop, 30 miles away, had the part express shipped from Salt Lake and had us back on the road in 40 hours. This level of service in rural america during these times gives us all hope! Thanks Team Royal Express.
Where do I even start? It took them two weeks just to give me a quote on my broken odometer. After those two weeks, it took ANOTHER 3 weeks to replace the odometer. While I was waiting I called to see if parts had come, and I got hung up on and cursed at. If I could give this place a 0 star rating I would. AND IT GETS WORSE. The “new” odometer is broken and doesn’t work. Thanks for wasting my time and literally stealing money from me. If I was old even to file a law suite I would.
I really wanted to like this place after reading the reviews. Made an appointment, as there is no mechanic in our neighboring town. Arrived at my appointment time, and was told by the guy working the front desk that “I won’t be able to get you in for 30 minutes. I have to eat lunch.”
Now, I don’t want anyone to go hungry, but this seems like poor time management. Why accept an appointment if you’re not going to be available as a business to offer your services at that time? I would have been happy to wait had they been running behind with prior appointments - but making a customer wait so you can eat, when they’ve schedule and made time out of their day, is not professional.
Hopefully this will serve as helpful feedback for the owner. I certainly would never want one of my employees to tell a customer they couldn’t be served at time of their appointment because they had to eat.
While on a cross country road trip, I began to notice an issue with my front left wheel. After stops at two other mechanics, I was told both times it was regular wear and tear and there was no safety issue. However things continued to get worse. Thankfully I was able to reach Stew at Royal Express. He took my concerns seriously and looked beyond the surface issues to discover a deteriorating wheel bearing - definitely a safety issue! He was able to order the part and get me back on the road in just over 24 hours. Very happy with the service I received at this shop.
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