Buffalo Exchange

The most sustainable and fashionable choice - Buffalo Exchange is well known for being a top tier place to find high quality used clothing, and many near new. I've been going to Buffalo Exchange for a few years now, always finding something comfortable and affordable. They're also great if you're looking to trade out some old clothes for some cool duds. Also, their clothes buying program is amazing if you're constantly cycling out of asthetics, fashion choices, or even seasonal wear.

I have been going to buffalo exchange for years and have dropped tons of money into this place. I have consigned clothing and all. Today I went in there and got yelled at for trying on a zip up the front sweatshirt over my shirt. Their reason was you can hold stuff up to your body, but they don’t want it touching your face by pulling it over your head. Mind you once again, this was a zip up hoodie that never got pulled over my head. At the same time there was another gentleman in the store doing the same thing, trying on jackets, and did not get reprimanded. Once again I was just about to spend $100+ dollars in their store just as I always do every time I walk into that place, but this time because of their lack of courteous customer service I did not. I also have decided I will not be doing business with them again. Thinking back to all of the times I have been into their store, twice a month, I have never been treated as a valued customer or that they care about making a sale, taking my money, or want returning customers.

Exchange program is daylight robbery, they will misgender you, harass you in the changing rooms, and shame you over styles they don’t like.nnI spent all day yesterday cleaning and folding outfits just for them to offer me $6 for a brand new pair of jeans. Never again.

I did not feel like a valued customer, I asked for things to be on hold and one lady said yes. And then I come out of the dressing room and some other girl put all my items back and I couldn’t find them. The girls there have a snarky attitude and I have decided to stop thrifting there. Bummer how the employees act at this facility.

We stopped in with a ton of clothes, probably worth upwards of 500$. It was all name brands, including multiple barely-worn high end jackets and sweaters from well-known brands.nnWe weren’t expecting much, but assumed we would probably get between 50-80$. Imagine our surprise when they called us and told us that we would be getting 13.50$!nnAlso, because of their new policies, they wouldn’t even give us our clothing back and told us they had to donate all of it except the few pieces they were selling.