Roasters Coffee

I dearly love this coffee house: there's a sweet little blond girl, that I love, she remembers us, when she sees us coming she makes our coffee and it's ready when we get to the window and our conversations with her are delightful and precious. This place is the best. Oh and I didn't even mention that the coffee is way better than any other place we've been - we don't go any where else now.

The other day I went into the Roasters in Walla Walla and the manager was not kind at all. I had ordered a drink and wanted to make a slight change, from almond milk to oat milk, but she wouldn't let me. Her coworker was very apologetic about the situation and he said he could change the milk but the manager didn't want to. I've had multiple negative encounters with her at this location & have simply chosen not to go, but I decided to give it a try again and had a negative experience once again with the same individual. It is widely known in my circle that the manager is not kind to customers. The coffee is definitely not the issue but customer service is.

I will never go here again. I went for the first time to take my daughter to get a hot chocolate and the blonde girl was extremely rude and had an attitude the whole time. She had a chip on her shoulder the second we pulled up. I will never be back and wont recommend them either if she still works there. Extremely unpleasant experience.

My favorite coffee place! Always fantastic service and personable baristas. Sydney and Mariah are my favorites! ♥ufe0f♥ufe0f

Male barista served me this evening at the Walla Walla location. He was not wearing a mask. Really not acceptable as he is serving food items in a pandemic. Love your coffee. Really not impressed with the lack of mask, however.