Complete Repair Services LLC

I was in need of a zero turn mower for my new property. I needed a commercial model for about a 3 acre yard of grass. The one I was looking at getting, was a month or more on back order. In a chance meeting during breakfast, my wife and I met Scott and his wife. After talking with them for a few minutes, I told him what I was looking for in a mower, and he said that he was co-owner of CRS, and that he had just the model for me at his shop. My wife and I then followed them after breakfast, to his shop in Tumwater, to take a look. While Scott went to get the mower we had talked about, he let me ride a limited production, midnight addition, Ferris mower that they had out front, as I had never drivin a zero turn before. When I got done, I put it back where it was sitting. The mower he brought out was a nice unit for sure. Ferris makes commercial lawnmowers for golf courses, and make awesome machines. This was one of their smaller models (52in.cut). My wife told me that, that's the one you're going to get, to which I replied, ya I know, I could never afford the Midnight (61in.cut), to which she replied, no that is the one you're getting. To which I replied, WOOHOO! (I Love my wife). This was a limited addition, only 500 produced, totally decked out with everything you could think of in a zero turn machine. Scott gave me a great deal on it, so much so, that I purchased a garden trailer as well. He then loaded it all up on his flat bed and followed us home to deliver it that day. I have had some interesting things happen to me in my lifetime, but this was the best one for sure. I got to meet some super AWESOME people, after just moving to this area, and got a great deal to boot. I Highly recommend Complete Repair Services, in Tumwater Wa. Either Scott or his dad, Pat McConkey, can help you with all of lawn tractor, large tractor, yard equipment, sales and repairs (AWESOME machine shop). Give these guys a call, you won't regret it.

Everything I have done at Complete Repair Services has been handled with excellent customer service. From buying parts for my mower to having my saw repaired. Great value for your dollar!

The front desk woman, I think her name is Katrina might have the worst customer service and rudest lady I have ever met! My husband and I encountered her five or six times and every time she was unnecessarily rude. I just read review after review saying the same thing, I don't know why they continue to let her work there. They did a fine job fixing my chainsaw but I will never go there again so long as she is working the front desk. She might do better in an industry where she's not around any people.

This rating system doesn't have a no stars category so all I can say is don't go here! Lousy service, shoddy work, worthless warranty, poor customer relations and over charging for work not done, read on!!nnI had my mower in because it wouldn't start they chargedn$ 123.18 for a complete tune up, carburetor rebuild and an oil change, it took from 4/15 to 5/5/2020. Took it home and couldn't start it again on or about 5/28 and took it back. It should have been under warranty but they charged me $ 112 for the same issue. I took it home the second time and guess what I couldn't start it again! I took it back on 6/30 still should have been covered by their warranty.nnThis time the desk clerk accused me of over filling the oil and tipping the mower inappropriately causing oil to flow into the engine. Well they are the ones that added the oil the first go around not me! They charged me $ 60.66 for them to get it into operational condition. Total cost for getting the mower going was$ 296.42. I went out to start it today 7/13/2020 and folks guess what, it not only didn't start but there was oil every where all over the engine, engine deck and the air filter was saturated. I hadn't touched it since I bought it home.nnI could have bought a new mower for what they charged and I ended up with nothing! So if you want to flush your money down the drain you've been warned!!

CRS is an experiences and skilled repair facility. If a part is not available they will fabricate it.nThe mechanics have keep our 1940 Allis Chalmers running perfect, keep our 25 year old rider looking new, and always greet us with a smile.nIt is rare in today's Covid 19 climate that such welcomes are evident, but at CRS goes above and beyond to meet their customers and guest, you are always welcome to stop and pet/visit with their furry customer service reps!