West Coast Fitness Lacey

I really wanted to like this gym. The owner is so shady with payments. Signed up with a first 2 months free deal, but charged those “free” months. When I cancelled, they told me the fee was $125 instead of $100 (which the paperwork emailed to me when I signed up stated it would be). Just wanted out because I was not impressed with this gym at all. Then they charged me again after cancelling! I called and they couldn’t find the paper that I signed to cancel. So unprofessional and disorganized. They make you feel like you are the problem, not them. Also, their equipment and layout is subpar. Overpriced gym for sure. Not a lot of options in this area for gyms but I highly recommend NOT going to this one to avoid the headache.

Pros: unique equipment, good layout, sauna, 24hrs, you can use chalknCons: clique culture, shady/deceptive business dealings, unhelpful and untrained employees (they are way cooler than you)nn1.) Under the impression I would get a free month if I got a friend to join. Persuaded 3 friends to join but only got 1 free month.nn2.) Froze my membership for a couple of months no prob. Went to freeze it again employee didn't know how, said the owner would take care of it, never did. I was charged anyway.nn3.) Was told I had to come in and fill out paper work to cancel membership over the phone. Didn't need to when I showed up. Said Nick would take care of it. (let's see if I get charged another month)nn4.) I've heard from multiple people that their frozen accounts were reactivated and being charged without them knowing.nnTo end on a positive note. I went to this gym for over a year and made great fitness gains. They are definitely better than the other gyms around in terms of equipment. When they opened everything was great but I feel like things have kind of gone down hill a little bit. Would still recommend this gym over others in the area.

After trying out almost every gym in the area over the past 8 years. I have to say that West Coast Fitness Lacey is hands down the best in the area!! Super friendly staff that are always helpful and smiling. Clean equipment that is fixed almost immediately when broken. Not to mention an atmosphere that is welcoming and accepting of everyone no matter what stage of their fitness journey they are on. I love this gym and I recommend it to everyone I know. Thanks for being the best gym in the area!!

BEWARE!!! I joined this gym with family (wife and 16 year old daughter). My daughter was approached by several grown men in several occasions. I mentioned it to the staff and they were not concerned. It got to the point that we could not continue our membership as a family. I reduced our membership to a single, but was soon relocated back to Colorado so I canceled my membership. I sent in proof of residency in Colorado and thought it was dealt with. Three months later I was charged $88, $16, $16, $85, $44. When I called to ask about it I was told there was no record of our previous conversations. As a family of officers, military and medical we have been working hard during this pandemic and to be treated like this by a company that claims to be supportive of first responders is very disappointing. I tried talking to the owner and was treated VERY poorly and hung up on twice!nn9/4/20 update... they have continued to charge me $85 a month since I canceled my membership MONTHS ago! I have to cancel my debit card to get them to stop stealing my money. I have never written a bad review about a business and it does not feel good to do this. I have also filled a complaint to BBB. As a first responder family we are VERY disappointed in how this company advertises as a company who supports veterans, active duty and first responders and then has completely disrespected us and stolen hundreds of dollars from us.

Great gym clean and friendly staff. Good trainers that have lots of experience and knowledge. Open with lots of pieces of equipment to choose from.