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Rite Aid

4776 Whitman Ln SE, Lacey, WA 98513, USA
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Reviews
Tim Weiss (08/13/2020)
I was trying to find a place that had vaccines immediately in stock. This time for shingles. My clinic and other pharmacies keep saying they are out. I remembered that RiteAid us very near and for some reason I have never gone in. I called their pharmacy, and they had absolutely every in stock. I went in and everyone was polite, efficient and quick. Afterward I looked around the store for other things on my list and they didn’t have much. A lot of liquor and candy, so I picked up something. I was also hoping for a better selection of masks, but was surprised that a place like that didn’t have any that I could find. Their pharmacy and medical items are definitely the reason the go there.
Ken Scobee (07/04/2020)
Dabrien was awesome! addie was also awesome! fantastic customer service! they were patient and pleasant! thanks!!
Jason Chapman (12/24/2019)
I have never been able to get a prescription from this pharmacy in less than 3 hours, even for basic orders. Also, on multiple occasions, I have called to check on the status of a prescription hours after it was sent in by the doctors office only to find out that the prescription is still sitting in the fax machine. Some of the staff are consistently rude and give off the impression you are bothering them whenever the deal with customers. We always say we will never go back but we end up doing so due to convenience. We may be switching to another pharmacy after tonight’s visit.
Carol Smith (10/10/2019)
I've gotten my prescriptions at Rite for almost 20 years. And when I moved to Lacey about 18 months ago they were very nice, thoughtful and considerate. Not sure what's happened but this pharmacy went from a 5 star to 1 star in that time. The gal that almost always answers the phone with the deep gravelly voice is always rude and insinuated I was a liar during one call. I don't need this!! I tried to look up the pharmacy manager but not listed. Well, unknown pharmacy manager if you want to keep your job and keep this store open I'd suggest you have a heart to heart with your crew. Customers are your bread and butter and according to the complaints on this rating page you're losing lots of customers! I'm one of them!! After 20 years of utilizing Rite Aid pharmacies only, Enough is enough!! I'm a person with feelings who deserves to be treated with courtesy and respect and obviously this isn't important to you!
Wendy Powers (12/24/2019)
Went to Rx. filled for spouse after his surgery and staff actually moaned when given script! Unfriendly staff and extremely long wait on hold to talk to pharmacy staff. Kaiser leaps and bounds better - friendly and speedy. Rarely put on hold when calling pharmacy.
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