Pottery Barn Kids

While the quality of their furniture and related items is good their logistics is horrible and not reliable. We have ordered several pieces of furniture over the years and each time the delivery experience was terrible. Items are frequently back ordered or delivery delayed without any proactive communication to the customer. Items appear to be in stock when browsing the website only to change to a back order status after processing your credit card. Pottery Barn would benefit from hiring talent from Amazon to improve their logistics operations.

My intial store experience was good, 5,000 dollars later and 6 months later still no furniture, ridiculous, purchsed 400 dollars in shelving and pieces where missing, would not send pieces needed, they wanted shelves sent back only to send them back to me. Ridiculous!! Delivery times and availability not worth it. Would never purchase anything from there again.

Potterybarn Kids has the worst customer service we have ever experience for a high-end store. For our registry we had a crib, a changing table and a nightstand. My wife's Aunt order the changing table and nightstand and paid for instillation, her mother order the crib, not the one we originally wanted due to the crib being back ordered until November, so we had to pick another crib. We received the crib prior to the changing station and nightstand. My wife called the furniture scheduling to see if they would be able to setup the crib while they were there with the changing table and nightstand. After being on hold for 50 minutes, she couldn't hold for any longer and needed to hang up. She tried to call two days later and again waited for over 30 minutes before she had to hang up. Since it was a day before the installers were scheduled, she decided to call our local store. She talked to someone and provided our information and the lady said she would try to find some information and would call her back. Guess what? You got it, no call back. When the installers showed up, she did ask them, but understandingly they were unable too. So, she called one last time the furniture scheduling number and was actually able to get a hold of someone after a short 20-minute wait. Well she was informed that you do not complete instillation for things delivered UPS and that the next scheduled time would not be until mid-September. Well with the baby coming around then, we decided not to wait that long.nnSo in short, while they may provide high quality products, their customer service is absolutely horrible and has influenced our decision to never shop at their store again.

I usually love pottery barn however a recent experience with them has led me away from them. My 6 yr old niece received a Williams Sonoma pillow instead of the pool lounger for her birthday. Instead of shipping her the correct product immediately my niece has to wait until the incorrect product they shipped to her is returned. Poor customer experience for a company that has such great products.

Pottery barn has by far the absolute WORST customer services their representatives are rude and uneducated DO NOT ORDER FROM HERE ESPECIALLY FURNITURE 2 MONTHS LATER AND NO DRESSER NO ANSWERS AND NO REFUND!!!! THE ABSOLUTE WORST COMPANY AROUND