Jos A. Bank

I needed to get a suit for an upcoming wedding my family will be attending (provided we don't get an outbreak or COVID). Sarah was helpful as I explained that I didn't think an off the rack suit could be tailored to my unusual proportions (short but very stocky, especially in the upper chest and shoulders). She helped me through the process to buy and customize a custom tailored suit. The biggest help was in explaining the features and showing me how those features would look with examples off the floor. Per their normal process, my measurements will be stored in their system to easily reorder the next time I need another suit. Lastly, I'll be back in a few weeks to get my final measurements taken to have the suit finished once it gets here from the factory.

Ordered a new tuxedo right before the world shut down. Went in this weekend to fit and get it tailored. The staff we were exceptionally kind and knowledgeable. The staff uses all safety protocols to make sure we stayed safe.

Great experience.. Should be all altered by next week...

Couldn't complain about the quality even if I wanted to. Got everything I needed, just like always. The staff is super friendly and very nice to talk to. Especially Mr. Ronald. He took a lot of time and care to see to it that I got what I needed.

I got married in July of 2019 and had quite the experience with Joseph A Banks. We ultimately decided to buy 6 suits as oppose to renting them for my 5 groomsmen and myself. Everyone was helpful and knowledgeable in selecting a suit and sizing them accordingly. We paid for our suits and were told some would come to the store and some would come to our houses.nnI received mine first with the wrong tie. No big deal. Called Ron and he said bring it in to switch it out which I did.nMy brother was told his suit was suit was in on the 4th of July. He went in and the shirt was not the right shirt. No alterations had also been made which he was already sized for. The staff couldn't find the paperwork to get the right shirt and he had to be remeasured. A week later, they call him to come back, this time they forgot to hem his pants. Few days later, he goes back in and the sleeves on the suit are the wrong length and have to come back again.nnNext groomsmen is told his suit is in. He goes in and it doesn't fit. Comes back the next week and it doesn't fit again. The jacket was too tight and he could barely move in it. On the 3rd attempt, it finally fits.nnAnother groomsmen and another problem. He is told his suit is done and goes to pick it up and no alterations were made. They remeasure him and tell him they will rush it. Goes back in and the pants weren't altered. Has to come back in another day. This time, they were hemmed wrong. Finally his turn out to be right.nnMight I add, some of these guys paid as much as an extra $80 dollars to have alterations made which we found to be ridiculous and made multiple trips back and forth to finally get the right sizing.nnI do like the suits quality and a lot of the products they offer. The staff is very knowledgeable and friendly but they seem to be very disorganized at times. I called Ron when it was getting close to our wedding date and asked for assurance that two of the suits would be done. He never really accepted responsibility for any of faults and insisted nothing was wrong.nnI would strongly recommend purchasing a suit from another store or just renting one and saving yourself a very large headache like this again.