Rite Aid

Adam in a pharmacy has always been a tremendous help. Whether it’s answering questions to making sure my prescription is correct by the doctors and insurance company.

I come to this Pharmacy all the time to get non-prescription items because it's close to me and I can walk there when needed. The store is typically great and the cashiers are almost always friendly and ask you if you have your Rite Aid card and if not they accept your phone number and you're really nice. However the actual Pharmacy department is another story. There is one guy in there who knows me by name and is always helpful and gray and if you have a question he will get the answers for you. But I used to do another location for this Pharmacy before I moved and if there was a problem with the medication they would call you immediately and tell you and if it wasn't covered by insurance that would tell you right away or call you and ask you if you wanted failed and whatnot. However this location for the pharmacy I went in there and asked if they could tell me how much a prescription was going to cost before I filled it because the other location could tell me about right away but this location claims they cannot tell you how much of medication is going to cost and told they sell it leaving the patient stuck with a hefty price tag in some cases. This one time I got a medication filled that isn't covered by insurance and the pharmacy can't bother to call me and tell me if not covered by insurance and tell me what the price is instead they fill it told me it's ready and then go over there and have to pay whatever price it is for the medication. I tried to use a coupon one from GoodRx and the pharmacist got mad at me for waiting until checkout to use the coupon and then had to take my medication bag and we can figure everything because of my coupon. And a couple times now when I'm gone to pick up medication I've noticed that there's more pills in my container then what there should be. So I'll always have to count it and make sure it's the right amount. Also I find that with this Pharmacy you can get a prescription sent in and then like 3 or 4 hours later half the time they finally get it filled and tell you it's ready which is frustrating when is the medication that you need immediately right away. Sometimes I get it feel pretty quickly but no signs it takes him several hours to fill a simple medication The store is great the pharmacy department needs a lot of work

I have been a rite aid customer for years and I just recently transferred my prescription here on this location. I cannot believe how rude the person manning the pharmacy is. She ‘s a heavy set woman with long curly brown hair. She made everything a big deal. I just wanted to go in and out and get what I need. Every sentence that comes out of her mouth is rude. My prescription and I are outta there and I’ll never come back. I don’t deserve to be bullied once a month.

Terrible customer service in the pharmacy. Maybe one decent employee but the rest are rude and unhelpful. They don't even bother to answer the phone sometimes.

Two different pharmacists gave me two completely different answers to my question regarding the need for me to get a follow up vaccine. Once said I needed the second dose, the other said no. Now what do I do?