Big R Stores - Cortez

Very nice staff at this store, always helpful and friendly!

Employees and most customers are not wearing mask and no social distancing between each other. On the other hand, I found what I was looking for at a reasonable price.

We regularly shop at Big R in Cortez but, after our experience today, we will no longer patron their store. We wanted to purchase a chainsaw, the first one they provided wouldn't start so they sold us another. To make sure we received the correct saw, we tried to start it outside the store. The saw wouldn't start. When we took it back seeking assistance they took it to the back to troubleshoot the issue. The manager shouted at us and accused us of breaking the saw. She then refused to allow us to return/exchange the saw and wouldn't get the saw from the back of the store nor allow us to retrieve it. I have never experienced such a lack of professionalism or candor much less from someone in a management position. Customers around us looked horrified at the behavior of the manager and her loud, rude, irrational accusations. Finally, the man in the back who was looking at the saw confirmed it was malfunctioning (we hadn't broken it or caused the issue). The manager never apologized to us. We will never return to this store and will shop at IFA instead. It's unfortunate that the behavior of one manager should ruin our experience. I understand the stress of retail work and empathize with the staff especially with our current situation but this treatment was completely uncalled for and inappropriate. I've got a call in with the Regional Manager to report the issue but felt I should add to the chorus of other bad Google reviews so that others can avoid a similar experience.

I have been doing business here since they opened. I have never had any issues with writing a check. Today they refused to take a check. They said they can't take out of state checks and never have. Really, I've been writing checks there for at least 15 years. It's alright, I worry about getting haunta virus they have a bad mice problem so much so it smells like mice.

Great service and friendly staff. Addressed my needs immediately and had me back on the road quickly. Highly recommend.