Curts Boat Supply and Storage Inc

Nice shop

This comment is not about service provided but poor customer service. I sent an email to them about a week and half ago requesting if they could do some work on my boat. The work was substantial so I won't list it...not enough room. But, I didn't hear a thing from them by email reply or telephone which I gave them. A week passed and I called and spoke with a nice lady about my needed repairs and the email I sent o them listing out everything I needed done. She looked for my email and found it. She said she would need to give it to the mechanic for a quote and then get back to me. OK fine. Didn't hear anything from them for another three days so I called them again. Spoke to another nice lady who I explained what had taken place previously. As I couldn't remember the first ladies name I said it might be Shelby or something. She said oh, it must be Celest you talked with. OK, I directed her to the same email I had sent and she told me she would get with Celest and haven her call me back. Well, it's another three days and no call-back from Celest. At this point I can only assume they don't want the work. Maybe they'll read this and give me a call to complain?

Great family that owns this business but the service is really lacking and they are expensive. I brought my 125hp boat in around May 10th last month for a tune up and to add my 15hp outboard from my old boat to my new boat and then a couple of weeks later to check my power tilt that went out. Since the day I brought my boat in they weren't able to give me an exact day or even what week my boat would be worked on...okay I get they that they're busy.nnToday I finally get the call that they're going to work on my boat and they have to order a new motor for my power trim and it will be next Monday before it gets there and its going to be $400 + 2.5 hrs labor for the power tilt and tune up. When I asked about if I should bring my 15hp motor at that time to get installed I was told that he would have to ask. Called me back to tell me I would have to schedule another appointment 6 to 8 weeks out. So that means I would have had to wait the 5 weeks plus another 6 to 8......11 to 13 weeks just to get a 15hp motor installed.nnIt's frustrating to feel like even though I tried to communicate what work I needed done clearly, when It finally was my turn to get work done on my boat I find out only some of the work is being addressed and its up to 2 months before I can get anything else from them.nnDisappointing service.

Great people. Friendly and knowledgeable. For all your water sports needs go to curt's.

People do NOT sign a recipe without having work done to your boat, I took my 96 sea ray for a check over, left with the same problem and 700$ I’m the hole. This place is a true scam with no shame despite hard times. I was charged 120$ an hour to charge my battery for 2 hours. And another 120$ and hour for 2 hours just to have my boat running! This is insane don’t make the same mistake