Buckle

Mallory was above and beyond.nnMy wife and I came to the mall to find something to wear out to the club since it’s been a very long time since we’ve been out anywhere.nnWe went into Buckle to look around. We weren’t expecting to buy anything because their prices can be pretty high.nnWe were looking around when Mallory greeting us. Asked us what she could do for us and then totally took over. We described what ideas we had and without another word she turned around and got to work.nnShe listened to what we were thinking of regarding what to wear, she added input, she went back and forth finding different things probably 30+ times. She just absolutely went above and beyond anything we have ever experienced.nnWe felt bad cuz in the middle of her helping us we asked to speak with the manager and she thought she was gonna be in trouble.nnWe spoke with the manager, Dani, and made it a point to commend Mallory for her amazing service.nnMallory deserves a lot of recognition. I know that with tensions being high in our current pandemic situation there are a lot of unpleasant people to interact with and I know how difficult that can be.nnBut Mallory if you read this just know that you were excellent and we have been talking about our experience all day today. Thank you for making our day. We wish you nothing but the best and encourage you to keep being you.nnGreat work.

This was my first time at Buckle and I will say, phenomenal customer service and very friendly associates. I came in looking for an outfit for photos with my boyfriend and Ashly was very helpful. She greeted me right away and asked if I needed help with anything and I had mentioned looking for an outfit for some professional pictures. She picked out some super cute outfits and got me into a changing room, asking if I was doing ok and if I needed help with anything else. A few of the outfits weren’t really to my liking, however, Ashly did her best and picked the perfect outfit for me to wear. I was really blown away. Through the pandemic, it’s been difficult to go out shopping due to changing room circumstances, hour cutbacks, and just the general stress from employees which I fully understand, but Ashly went above and beyond and kept that smile on her face throughout my shopping experience. She even paired my outfit with earrings and a necklace. At checkout, she wrote down her name and the style of jeans I had tried on previously, fell in love with, but did not buy. I will definitely be back and I highly recommend this Buckle store located in the mall.

Great if you want to be harassed by employees. Was approached 4 times in the span of 5 minutes after explaining multiple times I was just looking. I didn’t even make it more than 5 feet into the store. Eventually left after being cornered into looking at jeans while I was just trying to look at shirts. Buckle corp. response was “next time you go in speak to the manager and tell them you don’t need help” I wasn’t being helped, I was being harassed and had someone watching over me at all times. Shouldn’t have to speak to a manager in order to look at clothes.

The ONLY place I can find my gimmicks perfume! Awesome to know I can get it there. They have a good selection on current trends for clothes.

Hannah helped my daughter and I school shop today. Amazing assistance from her!!!!