Urban Air Trampoline and Adventure Park

We had a really great time here regardless of the horrible prices and rude staff! BUT the reason I am giving a one star review is because when you purchase tickets online, they ask you if you want to sign up for the membership. There was no obvious warnings that the membership they were shoving in our faces cost anything (LET ALONE $40 A MONTH FOR TWO PEOPLE). We signed up, thinking it was a membership where we get emails and just have our names in the system so it would be easier for next time we go. When she showed up we had an amazing experience and still nobody said anything about what the membership really was to us when we walked in to sign in (not the staff’s fault, because maybe the system doesn’t tell them we are new to the system or anything). We received emails (as expected) about the park for about a month, but then a month later our card was charged $39.86 unexpectedly. I tried calling the store, then we contacted customer service just to get no answers and be sent off to the membership department. They said we will have to wait 3-7 days until we hear back, but based off of other reviews I’ve read, I highly doubt it will be even that “fast”.nWhen you read the fine print at the bottom of the membership page it says “Initial membership period is 12 months. After the initial 12 month period has concluded, you may cancel at any time.” Meaning not only did they sign us up for the most expensive membership option they have without making it clear to the buyers, but they have also trapped us into a 12 month agreement too.nWe had enough money for a one time expensive “date”, not $40.00 a month for something we will never use again. If you are going here, be careful because they are sneaky and a ripoff, but if you can manage to ignore the rude staff and have fun with whoever you brought then you should enjoy your time.

Highly recommend!!! Our family came down from Breckenridge to get some COVID break with little to no expectations. From the min we walked into the place Austin and team blew us away with service, staffed people, cleanliness and most of all SAFE FUN like we never expected. Well worth the money and because of how impressed, looking to get membership because we got a hotel down the road so we can come again tomorrow! Thank you!!!!

Worth every penny! I especially recommend urban air for people with disabilities. Every time I bring my friends with disabilities, the manager and staff are phenomenal and very inclusive. They go above and beyond to insure no one is left out of the fun. Wish I could give them more than a review. Thank you Urban Air!

Amazing place to bring your kids!! Lol. My 4 year is a dare devil! He just kept saying the whole time how much fun he was having, how awsome that place was. We both just had a blast. Ive been telling everyone about it. The price is really great for you get to do there.. The staff was so awsome! Friendly. Helpful. And it made the expierence super. The food is pretty good too! Lol everything looks and smells clean. Masks worn by all staff. Its honestly silly to try and wear them yourself. But they are all around on top of the covid curve.

What a wonderful time!! The managers and staff were absolutely fantastic. Devon was so patient and kind on the ropes course with my 6 year old. Thank you so much! We will be back!