R+L Carriers

So I ordered my husband a 400 dollar desk for his birthday. The shipping was 60 bucks but i figured it would be pretty heavy so understandable. They tried to call me to set up an appointment and I missed a call because Iva been incredibly busy at work when R&L finally got ahold of me the woman on the phone was very rude about it. Not very good customer service but I figured at least it’s all set up now. Yesterday the truck pulled up with it and was a very mean when my husband and brother attempting to help him. The delivery driver was the rudest I have ever saw a delivery person to customers. If I’m being honest my husband and I Work delivery for a living and I would never treat someone like that.It was heavy and he unloaded it next to the curb not willing to do anything but leave it right there halfway in the street. Then he asked my husband to check it real fast.The desk was still strapped to the pallet so couldn’t really check it well. So my husband told him he’s good and my brother and husband carried it into the garage. My husband comes to find that on the bottom side the desk was smashed in on the end. Was almost placed to hide the fact that it was damaged. All over terrible experience. All I wanted to to was get my husband something nice for his birthday and has turned into a run around with this delivery company and now I have contacted the seller. Happy holidays ud83dude29

Driver showed up hours earlier than scheduled with truck not really the suited for the job in regards to actually being able to unload the pallets. He almost dumped the first pallet off the end of the truck lift. Second pallet was too big to unload with the equipment the driver came with and had to be broken down to be unloaded. A box was dropped by the driver in the process.nnWhen I asked the driver to note on the paperwork that we had to break down the pallet to unload it, he refused. I asked multiple times, and had to indicate that I would not be signing for the delivery unless he noted the fact that we had to break down the pallet to get it off the truck. He said he wouldn't, and threatened to load everything back up at that point, so I invited him to do so if he wanted (he didn't). The guy was extremely rude about it.nnLeft a big mess at the bottom of my driveway when he left.nnI am going to have to contact the shipper to inform them that the driver would not make any delivery notes as part of the delivery process.

If you are ordering from somewhere that ships from this carrier DONT.nThis has been the absolute worst delivery experience I’ve ever had. I ordered a very expensive piano that is being delivered by them and have had 3 separate delivery appointments. Each morning of the appointment they tell me that they don’t have the package. I did speak to 1 employee that said there is a scan code mix up because no one was reading the notes on the delivery.nHow does someone manage to either a) be that incompetent or b) lose a piano?!nR and L really should reimburse me for the piano at this point. It should’ve been delivered a month ago.

Worst delivery company that I have ever had the privilege of using. horrible customer service. had an emergency replacement part sent through them. it was late anyway, then they kept it on their dock for over a day. I had an employee at their location and they would not let us pick up the part. one of the worst freight companies that i have ever deal with! No stars for these folks.

We are having an absolutely awful time dealBig with this company who was contracted to deliver items for us. Amy who is answered the phone when they answer the phone is very rude. We were given a 6 hour delivery window and have now taken two days off work to receive delivery with yet another delay. The items are currently in Denver. Stead clear of this company. I’m not sure how they are still in business with this type of service.