AutoNation Alfa Romeo North Denver

Ever since the purchase of my 2013 Fiat Abarth, I have availed myself of the excellent service department at AutoNation Alfa Romeo Fiat North. Through some very extensive service and consistent oil changes, the team at this dealership has been very accommodating. Kassandra, the service writer is the best, always polite and concerned. The service manager I dealt with the most, Steve, has been very open and honest in his assessment of my vehicle and has kept it in top shape. I'm sad Fiat has decided to stop production of the fiat 500, but I hope I can continue to get my hot little car maintained here.

Let me tell you about this place....nWhen you go to buy the car - they are amazing. The sales people are able to explain the car to you just fine. Then you make the decision to buy the car and that is when EVERYTHING will changenStart out with waiting for 3+ hours in financing. Not because of any issue on my end but because they are just busy. I am about to buy a 70k car and they make me wait for 3 hoursnOnce I finally complete the purchase, the dealership does not send my information to the county. Yep that's right I am now unable to register the car. Yes you read that right - unable to register it. Can not be done.nCall the dealership - finance department never calls back - after 6 calls and voice mails I then get a hold of the Manager. He actually steps up and makes the registration happen - after a 3 month wait.nNow things get fun - This car has a specific issue that causes the throttle control to freak out. Not fun when you are driving and you lose control, causes the car computer to error out.nThe issue happens - take it to the dealership and they say they can not find anything wrong. Odd but ok, maybe its a fluke right.nThe issue happened 5 times over the next 3 years. Took it to the dealership each time- gave them information about the issue even pictures.nI was told once it was the battery - then it was the oil - the other three times they told me they had no clue what was happening. So after the last time I decided to call Alfa directly.nAfter speaking to ALfa customer care - they sent me to the other Alfa dealer in town. Sure enough - they not only knew EXACTLY what the issue was, they were also able to fix it.nnSo let me sum this up. AutoNation service is a JOKE - they will nto fix issues that are easy to identify and known by the manufacturer. If you choose to buy a car from this place - BEWARE they do not care about you, the car they sell you, or providing you with any sort of a good customer experience.nnFollowup - I tried to contact the GM due to the comment left by the dealership. Never was able to get a hold of the GM. Left 2 voicemails no call back. Once again, Autonation showing how much they actually value the customer

They were fast and friendly. I went to get my taillight replaced, but my hatch hasn’t been closing and they even fixed that and closed it for now too! I was running late to pick up my car and I got there a couple minutes after they closed, but Kassandra still helped me payout. Great service!!

If there is one thing I hate - it is the 2014 Fiat 500L. This vehicle is a disaster. BUT - I have found the rarest bonus in all this. An honest mechanic. Steve at AutoNation Fiat North is trustworthy. He is open and transparent about issues, as well as insightful in every problem I have had with this vehicle. He is someone I would trust with any of my cars. Thank you Steve!

Although everyone I interacted with was polite and scheduling and service was quick and efficient, i was very disappointed overall due to the situation with a recurring repair required for the vehicle. A part of the drivers door-handle broke off and was repaired under warranty just over a year ago. This same piece broke and then the door handle became stuck to the point you couldn't open the door at all from the outside. I was told the repair was just over a year old so it wouldn't be covered by warranty to be repaired again. I asked repeatedly for a discount since it was just past a year and received none (beyond the 10% discount coupon I had provided). I felt some kind of additional discount was appropriate, especially since they could give no guarantees the issue wouldn't' happen again in the future due to what appears to be a poor design by the manufacturer. I think between the dealer and the manufacturer, an accommodation of some kind should have been offered and isn't unreasonable for a 4 year old car with low miles. Ultimately, I am left with a bad impression of both as a result of these circumstances that are completely outside of my control.