Map
Detailed Information
- Place Types Car dealer
- Address 6816 Evergreen Way, Everett, WA 98203, USA
- Coordinate 47.9356449,-122.2202224
- Website https://www.rodlandtoyota.com/?utm_source=google&utm_medium=org
- Rating 4.2
- Compound Code WQPH+7W Everett, WA, USA
Photos
Reviews
Cathy S., Service Advisor at Rodland Toyota, did a great job of setting my expectations about the specific work included in the servicing of my car. She also gave me an estimate if my brake pads needed to be replaced, which I believed would be needed. The customer service was efficient and friendly. The loaner car process was quick and easy. It was a great loaner car, too. Everything went beautifully. I love my Toyota. I am so glad to have a trustworthy and competent auto service provider.
I had a check engine light and the AUTO LSD Indicator blinking.. Had a great service.. The fact that I had done my last service at RODLAND, I was not billed for the work.. I also felt the place was well sanitized considering the COVID situation. The Lady the coffee desk was excellent, and check multiple time that I was going good, also provided me with good location for me to be able to work while waiting for the service.
I was contacted for a recall Service. Was able to make an appointment. Got to the dealership and was checked in right away. Its was easy as could be. I was out with my loaner for the day within 20 minutes which was fantastic. I was contacted about my car and sure enough.. there were no extras. I did not get anything extra asked of me at the time and I thought that was awesome. It just says a lot about the dealership. I figured something would get recommended. Everyone was extremely nice and no reason not to start bringing my car here for service.
Came in to get 20k service and oil change. Was told it would take approx 90 minutes. I have been sitting in the same chair in the service department for 3 hrs with no update from anyone.So I thought I would write a review to save others from the same frustration. The only thing so far that is redeeming about this place is the very attentive and friendly barista/ guest service person that gets people coffee. She should get a raise. Not sure how much longer I will be waiting but can't wait to find out.
Some days ago, one of my car's tyres was losing air, and I had to get it fixed. I reached the dealership at 5 PM without an appointment, and they were closing at 6 PM. It was a busy day for the dealership, but still, they took my car in and got the problem resolved. And on top of this, they didn't charge me a single penny, though I insisted on paying. This is outstanding customer service, and this is exactly why I take my car to this dealership only, nobody else. When you buy a car, it's not just a car you are buying; you are entering an important relationship for the next decade or two. I am very happy that I bought a Toyota and have an amazing dealership and its fantastic staff take care of my car. I highly recommend this dealership.
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