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Epic Ford

5200 Evergreen Way, Everett, WA 98203, USA

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Detailed Information

Place Types Car dealer
Address 5200 Evergreen Way, Everett, WA 98203, USA
Coordinate 47.9490926,-122.2152377
Website https://www.epicfordeverett.com/
Rating 4.3
Compound Code WQXM+JW Everett, WA, USA

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Reviews

Curt Croft (11/01/2020)

The wife and I bought a used 2018 F150 lariat since it will fit our towing needs.Out of all the dealerships in the area we chose Epic Ford to service our vehicle. We were looking to purchase our vehicle from Epic but unfortunately they did not have the package that we needed. We were impressed with the sales department but even more impressed with the service department.nnMy first conversation was with Jeffrey at the service desk, he was patient, informative and scheduled us in a timely manner to get some service done on our truck. The work was done when it was promised and the truck was ready for us to pick up at the time estimated.nnAt that time I pointed out there was some trim issues with the vehicle. Jeffrey came out looked it over and immediately got the paperwork rolling for us to get it replaced under the Ford warranty.nnJeffrey followed up with a phone call letting us know the parts were ordered and that he wasn’t sure when they were going to come but wanted to let me know just the same. The following week he called to scheduled for parts replacement on the truck. Once again the service department was done working on my truck as scheduled.nnWe are grateful for the excellent service, professionalism of Jeffery and will highly recommend this dealership for timely and courteous service.

Carolann Goodwin (11/19/2020)

Micheal was very informative and kept me up to date with the processes of my Explorer being fixed. The vehicle was returned to me in better condition than when I dropped it off. I was very pleased with his work.

D Ward (11/28/2020)

I had an excellent experience with the sales department. It was a quick and painless process. My salesman (Jim) was informative and a pleasure to do business with. The sales manager and finance were low pressure. Overall a great buying experience.

Joe Basta (11/24/2020)

I made an appointment a week in advance for an oil change. It took over 3.5 hours to get the job done. They said they were down a few people today. If that was the case, they should’ve called me in advance and told me that it was going to take longer and let me make a decision wether to keep the appointment. Instead they let me wait for my service to take over 3 times what I was told. I’ve been coming here for 20 years and bought 2 new vehicles here when it was Brien Ford and have done all of my service here. I’ve seen the quality of service go down over the years. They didn’t even offer to give me a discount for the extraordinarily long wait. They appear to only care about making money rather than the big picture of customer service. They lost a loyal customer today.