Planet Fitness

Great set up. All of the equipment I know and love, plus more to learn. Friendly staff! And love the tanning salon to use after a hard workout!

What I love about this Planet Fitness is the fact that my trainer and staff listen to my needs. My trainer was able to listen to my back issues and recommend exercises for my back issues and that fixed my back and both shoulder issues. And therefore I didn’t have to go to a Chiropractor! The trainers at this location are very experienced and knowledgeable on how to treat back issues!!!

WORST GYM EVER!!! they got me on a membership and then never notified me that they were back open. Just started charging me! I tried to call about getting refunded since I had no idea and haven’t used my membership AT ALL. The guy on the phone was super rude and said he wasn’t going to help me with a refund or anything. He told me if I want to cancel I needed to MAIL THEM A LETTER, and he wouldn’t be able to do anything, which feels A LOT like a lie. After I told him I never received any notice, he told me that I had. Apparently he thinks I’m full of it. Overall poor customer service and rude employees. This place just wants to take your money and does not care about their customers. I would highly suggest going elsewhere.

Now that this gym has started back up they obviously resumed payments, I was unaware they were even open until I got charged for my membership. Obviously during this pandemic a lot of us have been hit financially, so when I called to cancel my membership due to low funding and to get reimbursed for a month that I’m literally not going in or paying for, I was rudely greeted by the manager on how I will not be refunded at all and “how I should work on my finances better” Like I’m sorry, what? Anyways, as someone who is a general manager for a different company I’m completely shocked by her response and the lack of empathy during a time like this. I won’t be returning to this gym since all they care for is the money, even if you can’t afford it or don’t use your membership, they’re just money hungry and don’t care for their customers. Which is sad because I loved coming here, but in the future I’ll be willing to pay a bit more for better customer service.

Let me start off by staying this was a fantastic gym, but it has changed because of covid. Yes, it is unfortunate that the amenities are closed off, as well as the bathrooms, because of “covid”, but it is understandable. Recently, a buddy of mine and I (who we both have been customers here for over a year) got treated badly by the blonde manager here. He rudely approached us saying we were both making way too loud of noise with the weights and need to have our masks on while we’re actively working out. Let me just say we only come here for exercise and leisure, it’s a good way to get our mind off things, and we’re not here to make a disturbance (which isn’t what we did at all). We were both upset with him and felt there was nothing we can do because he’s at the top of chain in management at this gym. All the other employees treat us fantastic, but it will soon change with the mentality and leadership this manager has over the gym, and especially the way he treats customers, because I know we can’t be the first, and definitely won’t be the last to be treated this way. I hope the owner(s) of this gym sees this review and figure something out because you’re close to losing two customers already to emerald city athletics down the street already because of this manager.nnUpdate: Since posting this review there has a big change, and for the good, at this gym; the manager mentioned has changed his attitude and has made a better environment for the other employees and customers coming in as to what would be expected. So, I have updated my review because of it.