Goodwill Monroe

The policies are terrible, I found a shirt with no tag on it and was told if I buy it, I can’t return it (dressing rooms are closed,) even though it’s their fault that there was no tag. Then when I asked the price, she priced it an outrageous price. Also, whenever Autom has checked me out she has been nothing but rude to me, honestly terrible customer service, never happy or nice, snippy to customers and fellow employees.

I’m sad to say that I will no longer be donating or shopping at Goodwill, especially this one. I have a legitimate health condition that prevents me from wearing a mask, and I was told that I’m no longer welcome because of store policy. I get that people are trying to be safe but at what cost? Shouldn’t this store have exemptions to store policy if the CDC and our State Governor have exemptions? I’ve never been so discriminated against in my life all because of my health, not even when I was battling cancer and looked like death. I’m very disappointed

It was good. The store was really clean and all of the shoppers were considerate and keeping a good distance. I found so.e great items as I always do and are very happy they are back.

For a business which runs on donated items, their resale mark up is huge. In addition, since reopening after a lengthy pandemic shutdown, the store has revamped their policies in favor of profit over community. They no longer offer those awesome daily deals we were used to, military discounts are offered one day a month (because hey, they don't sacrifice every day for this country so.. let's just give them one day a month). I again reiterate that this business runs on donated items.. so no I will not be rounding up today, or likely going back in the future.. instead, I highly suggest fabulously frugal in Snohomish.. a little down the road, but way better pricing and I know it goes to support the community. If Goodwill in Monroe decides to bring back incentives such as, daily discounts plus a military/senior/first responder/etc. would certainly go a long way toward rebuilding community loyalty after the long shut down. There are alternative places to shop.. just saying.

Goodwill is getting ridiculously expensive. I use to enjoy going to Goodwill. Now , I'm skipping going there these days and choosing other thrift stores instead. It s a bit disheartening when you can get things cheaper at Lowe's, Walmart or the Dollar Store.