Emerald Self Storage

Place is great. Havent had any issues yet. Great start up discounts and very friendly real people working behind the counter.

There was a dead rat in my storage unit.nnI went to move my stuff out of my unit on July 26 2015. When I opened the unit I was met with a faint smell of pee. I tried not to think too much of it so I started moving my boxes. Then I started seeing rat droppings everywhere and knew something wrong. I moved my boxes out no problem save for the pee smell. But then I went to move my bed and there was a freaking dead rat behind it. I didn't know what to do so I went to the office to talk to them. The office was closed even though online it said it was open on Sunday 9-12. So I called the off site number that's posted on the office door. I'm on the verge of tears at this point. The guy answers but he's not sympathetic or understanding. I ask if someone can come down and get rid of the rat. He kept refusing. Like I get that it was his day off but there was a freaking dead rat in my unit! He told me they could take care of the rat on Monday. The only things left in my unit were my mattress and couch- both ruined by rat pee. I ask how much they would charge me if I left them there. He said since I didn't leave a deposit I wouldn't lose any money if I left it there and they don't charge their customers for leaving stuff in the unit. So in the end I just left those two items there. This storage unit ended up costing me a whole lot because now I have to go out and replace my couch and mattress.

I have been renting here for 2+ years and have no complaints. The staff is kind and very helpful, the units are clean, and I feel safe on the property.

Great facility that is well maintained and clean.

Under new management has really done wonders with an already great place. Clean and pay your bill online