Ground Zero Gymnastics

We love ground zero. It’s a great place for kids and so clean and the owners really are careful to prevent the spread of covid! Thanks for letting us babe part of the GZG family!

I called to cancel classes for my kids within the time frame. After paying 169 for 3 classes back in January. They did not document that I called to cancel and did not cancel the classes like requested. And just charged me 114$! It is not my fault that they did not remove us. I paid 169 for 3 classes which is a lot even though when I signed up they said the registration fee would be waived but it was not. I paid it anyway without complaints but charging me 114 after all this time and after I requested to be removed. I paid for the 3 classes my kid's did attend they did not attendany classes after that. I am upset I was charged again. they are refusing to refund my money when they are the ones who did not remove us as requested. They should really make sure all of their employees who are answering phones are trained properly. Also the manager or owner whoever I spoke to hung up on me. I called to get a refund and immediately she said she would not give me a refund that she did not believe I called to cancel because it was not documented. I did call and whoever I spoke to said they would leave a message for whoever handles cancellations. So after her telling me she was refusing to refund my money and would not even allow me to explain that they did not document my call and that is on them. I said it was BS out of my frustration at how badly their professionalism is and how their employees obviously do not know how to do their jobs. Now I am being charged and they are extremely rude unprofessional about it. Hanging up on me. When all I said was I want a refund and they cannot charge me for classes my children did not attend and I called and canceled. It is on them for not documenting it. So instead of owning their faults they hang up on me. I hope people realize this place is not a good place to do business with.

The owners Kevin and Chandra are awesome people to work with. Very friendly, easy to talk to, down to earth, clean, and family oriented. They have a big facility with lots to do for the kids. They keep the building and gym very clean for the hundreds of kids that come through there each week. All the coaches were very friendly and cared for the kids. Don’t take your kids anywhere else!

It is a wonderful facility with a wonderful staff. My children love it

We had a fundraiser for our school here last year & Chandra & her staff were amazing!!! Helpful, kind & extremely generous! Not only did she buy tons of our raffle tickets but donated 100% of the proceeds from the night to our school. Thank you so much! ❤ufe0f