United States Postal Service

It's just a post, there's no office to ask question or buy stamps etc

Disappointed before I even arrived. There is no sign on the building and the weeds are so overgrown you can't see the ground level sign. As a government building, the property is in major need of upkeep.

Absolutely astonished by the excellent customer service given by Melissa (she may have been a supervisor/ manager but if she's not she should be promoted immediately). I waited almost a week for a package that was mistakenly not delivered to the apartment leasing office where I live. I tried calling the USPS automated line and never reached a person after two tries (one 38 minutes on hold abs the other 47). I tried emailing the automated line and got no more than a generic statement telling me my package was delivered to some crazy far station. I tried to go in person to the San Antonio location and they told me if they shipped it anywhere (as in delivering it to their location so I could pick it up... you know doing their JOB?) they would charge me shipping. But at least i got a phone number that wasn't linked to a machine. After I left I called and reached the wonderful, helpful Melissa. Not only did she reassure me but gave me her cell phone number to call once I arrived to her closed office so she could make sure I got my package today. I can't thank her enough from the bottom of my heart. This is how businesses should be run. Sorry for the novel I've written but it had to be said.

If I could give them -5 stars I would. They never deliver packages that don't fit in the mail box. And they attempt delivery multiple times knowing they won't leave a large package at the door or in the mail box. They are only open 9-4 so I have to use my lunch hour to go pick up a package or take time off work to get it after waiting for days for them to stop attempting delivery. I've emailed Amazon and complained about them using USPS and I'm trying to figure out how to get Amazon to stop shipping my packages with USPS entirely. Utterly frustrating. If any other carrier delivered the packages, they'd leave it at my door and there would be no issue. UPS does it all the time. Now my packages are not being delivered. And only the ones from USPS. 3 packages were reported delivered and they weren't. I hope USPS goes away they are useless.

I'm always shopping online, most of my purchases are shipped through usps. Dont remember the last time I had a good experience receiving my packages on time, it really upsets me that they mark as delivered something that has not been delivered yet! Bad service.