Cascade Eye And Skin Centers

Horrible Services. The moment you walk you feel like caddle. They give you a pager so you know when it's your turn. The customer Service there is HORRIBLE and I mean HORRIBLE! Please go somewhere else, don't be treated like caddle, and get the customer service you deserve! As a union representative. I will make it a point to tell all State Workers to avoid this place.

Very deceitful business. I went in last year for surgeries Cascade Eye & Skin stated my insurance would 100% cover, only to receive a threat to be sent to collections almost a year later. Not once did they mention any co-pay I owed them for the office visit as well. In February of 2020; a representative even called me to confirm my mailing address, but still no mention of anything regarding billing. In April of 2020 I received a letter threatening me to be sent to collections for a balance of over $900 I supposedly owed to Cascade Eye & Skin Centers. I contacted their office and spoke with Nicole as well whom removed fees they tacked on after my insurance spoke to them and she promised I only owed the $791 plus the $34.80 from the pathology department. I started a payment plan as I didn’t want to be sent to collections, but they never sent me anything in the mail nor contacted me besides that surprise bill. As of October 8th, 2020 I have paid a total of $590 out of the $826 total balance I owed, which would leave a remaining balance of $236. But when I called this week and spoke with the first representative at the Cascade office in UP, she stated I still owed $496 and hung up. It didn’t make sense to me, so after doing the math, I called back and spoke with a Renee and after a while she figured out the website they have been emailing me to make payments had been “losing” several payments and not being applied. After I sent her proof of receipts and transaction history from my bank, she then called me back and stated I still owe $286 because of a $50 fee they didn’t charge me on April of 2019!!!...one of the fees Nicole supposedly removed from my total balance. So they have decided to tack on more fees and are trying to figure out more ways to get more money. First, they were deceitful in making me go thru with the surgeries because they stated my insurance would cover 100% of the cost, then they “mistakenly” entered my address wrong and decided to surprise bill me to collections. They supposedly removed fees and then tacked them on again and are “losing” money from customers. If you use the site they send called Phreesia, stop using it and I would verify all your transactions. If I wouldn’t have noticed, they would of over charged me by over $200. I asked Renee to email me confirmation of the information and balances we went thru and she refused. I also asked Renee to let her manager; which she mentioned her name is Amy, to call me to speak on this matter and I’m sure she didn’t pass on the message as I haven’t received no call yet. I will definitely never use this shady business again.

They never returned my phone call about the contacts I ordered, I called twice and went in once. its like they forgot me. It hurts, I will be going somewhere else now.

Went to my eye doc.dr Brady for my routine eye exam in March. I have a chronic eye condition. Not long after that I was having a flare in my eyes due to anxiety from covid. I needed my eye meds that I use when I have a flare. I tried to call in my prescription, it was denied by my doctor Dr brady. Something that should have been renewed during my last visit. I was told I had to come in..when I currently also had a derm appt at same clinic but that appt got canceled due to covid. So I called to book with Dr Brady for my eye BUT then told my appt with him was a month out...what?!! Hes been my doctor for years..notice I said BEEN.. not going back. Also my derm doctor retire dr brenda kama, so no reason to go back. Also my husband has alot of issues with basal cell all over and his derm appt was canceled too. I actually had dr Kim charge me 150 to laser what she said was a broken capillary, it did nothing and she wanted to do it again charging me another 150. But I declined. I went back later and finally met Brenda and she immediately looked at the same spot and said we should freeze this off its basal cell carcinoma, i said really, i just got charged 150 6 months ago . She said yep thats what it is. So she took care of it. As far as I'm concerned. This clinic owes me back my 150.00. Also I saw larinda ogawa and not impressed. moral of this story, find a different clinic to go to. I've waited hours for dr brady , was charged 150 for a cosmetic procedure that did nothing and me and my husband both saw larinda ogawa and she's too busy doing tik tok videos during work hours. Find a better clinic! O cosmetic clinic. Lady there told me I could put a eye cream on my lids and that was totally wrong, I trusted her and now I have a ocular flare in my eyes, can I get my drops I need because of her error, nope mr brady not approving that! Just alot of wrong and errors with this office. I see a response on my review, just mail me a check fir 150.00 Maryann!!

Everyone in the office was nice and I had a pleasant experience at my appt BUT trying to call to make an appt or even calling to order contacts is a 15-20 min wait just for someone to answer the phone. I’ve spent 3 days now trying to order contacts and it shouldn’t even take this long for me to talk to someone. Someone answers after 20 min then they transfer me to a contact specialist phone number for them to not even answer and I have to leave a message. Waste of my time! I’ve never had this experience at any other doctors office!