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Britney Scoffield (11/28/2020)
Worst customer service ever!! I was coming back to buy a shirt I had put on hold a few hours earlier and the line to get in the store was over 30 min long so I ask the worker at the front of the store if I had to wait in line to buy the shirt on hold and he said yes but asked for my name so they could have my hold out and ready. So I waited in the line for over 30 min and when I finally walked into the store and up to the register they tell me my hold was put back and they didn’t don’t have it anymore. So frustrated that they had me stand and wait in line and didn’t have the respect to come and tell me it was accidentally put back. The workers were rude and have no respect for their customers. This store just lost my business!
brittany albright (06/02/2020)
As a plus-size woman I wish that we would have more stores for our options but I have to say Torrid makes me feel like I can buy regular cute clothes without feeling like I have to sacrifice for fashion. The staff is always super friendly and the girls are really cute and nice.
Leslie Hart (05/28/2020)
A lot of the kids who work here have attitudes.. (not all but most) I like the clothes but not being greeted and just having people sit on the counter on their phones giving me dirty looks makes me just want to order online instead. Even the people at Fashion Show in Vegas are nicer than here.
Lynn Vo (10/21/2019)
Nice location inside Red Cliffs Mall! This shop is not as big as many other retailer stores in town but it’s really clean and features stylish and high quality apparel and accessories. It’s also very well organized which makes it a lot easier for shoppers to navigate and find what’s they looking for quickly. I’m pretty sure everyone will appreciate that!! The store was relatively slow every time I visited. No line, no wait:) There always seems to be a great sale going on there as well as huge end-of-season sales. So if you get a deal, it would be awesome otherwise it’s still highly overpriced on most items. I suggest to check back more often so you don’t miss out on big savings. I got multiple graphic tees and tanks. They not only look super cute but fit perfectly as well. I like how each t-shirt has an amazing stretch to it. It just hugs your body really well so you can show off your curves and still be really comfy. Just because I liked the soft fabric and relaxed-fit feel a lot, I surely stocked up on those with different colors. The staff was pleasant and helpful, made me want to spend my money there even more:) Can’t wait to go back again!!
Brandon Merzlock (09/05/2020)
Hounded us all through out the store and failed to tell us their return policy. Said we can not return our item that we bought just a couple hours ago because of COVID-19. Said we needed to take the item home for 24 hours and then return it 🤷🏼‍♀️ Wouldn’t that just spread the virus more.
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