Target

I ran all around town looking for the brand new botanical Lego set that just came out a couple of days ago, when I ended up at this target. TJ, an employee stocking technology freight, stopped what he was doing and ran to the stockroom to check the frieght that had just come off today's truck for me, without even being asked to do so. He not only found it, but did so within a matter of minutes and was so sweet the entire time! He made my whole day and made me want to come back to this location! Hands down, nicest guy I've met.

Shopped at that Target many times and chose drive up. One particular drive up team member wasn’t displaying any good customer service whatsoever. I popped open the trunk for items to go inside. I don’t know if she was angry because the trunk didn’t open when I popped it the first time, so I popped it again.nnShe angrily flung open the trunk and threw my items inside with force like she was mad; and just walked off leaving my trunk open. I put my mask on and asked why she had to be that way. She shouts back it’s a comfort level thing and continued walking away. I was not happy. I closed my trunk, parked my car and went inside to explain to the manager what happened and requested for a refund.nnThe day before and many other prior days team members were awesome about putting items in the trunk, closing it and giving a thumbs up with a thank you. In fact, the Target app suggests for team members to use the trunk. That’s what I loved about Target. That particular service accommodated me as having a compromised immune system.nnBut after this incident, as I told the manager, it ruined my love for the store. I completely understand it may have be a comfort level issue but my question is how do one expect to put the items in the customer’s vehicle without touching it? Wouldn’t gloves been a better solution than to be rude to a customer and hide behind the excuse of comfort issues? I’m sorry but I will not be returning.

Curbside pickup is greater than evernnI saw someone else recently reported a negative experience with the curbside pickup service and think their experience was an isolated anomaly.nnI used this service again today (my third time), and it gets better and better every time. Today I forgot about the newer feature to tell them when I am leaving home, but I still had my groceries within 5 minutes of arrival, even though there were 4 other cars there at the same time! That’s a fast checkout.nnI really love that the Target application now instructs people to keep their car window up and to simply show the order pickup number to the service person through the window! This was not clear before and is so much safer for our front line workers and customers!!! I was still able to communicate a thank you when the tailgate was up, and received a warm response from the gentleman why loaded my groceries. People everywhere are going through a lot right now, but we must cherish little opportunities to be kind to each other.nnPerhaps the person with the negative experience was having some personal struggles or encountered an employee who was experiencing a tough time. You really just never know what people are going through, and I wish them both the best!nnGreat work Target!

Great customer service. Fast and convenient! Especially doing COVID. Thanks for doing curbside pickup.

I Think this store is always clean with nice employees.