Map
Detailed Information
- Place Types Clothing store
- Address 11801 Fair Oaks Mall, Fairfax, VA 22033, USA
- Coordinate 38.861376,-77.3583267
- Website https://stores.jcpenney.com/va/fairfax/clothing-stores-fairfax-
- Rating 3.8
- Compound Code VJ6R+HM Fairfax, Virginia, Unit
Openning hours
- Monday 11:00 AM – 7:00 PM
- Tuesday 11:00 AM – 7:00 PM
- Wednesday 11:00 AM – 7:00 PM
- Thursday 11:00 AM – 7:00 PM
- Friday 11:00 AM – 7:00 PM
- Saturday 11:00 AM – 7:00 PM
- Sunday 11:00 AM – 6:00 PM
Photos
Reviews
They closed before their listed hours yesterday and they never answer their phones. I have called about four times now, and the phone just keeps ringing.I'm giving them 3 stars back because when I went to pick up my order today, Chris was really quick and helpful. The link wouldn't open on my email so I could tell them I was there for curbside, he answered the phone and took care of it. The last time I was there a female employee brought my item out promptly as well. It just seems to be that they need to update their hours or something. If you're going to pick up a curbside pickup item, do so in the earlier hours.
The customer service of the return department is SPEECHLESSLY horrible and the black female manager is ridiculously unprofessional. No wonder they're almost out of business. It's a common sense that you can check the same day card transaction even without a receipt. It's there in the system. The store has no future until they get trained and learn what professional customer service is. Even Macdonald's has better customer services.
❤ud83dudc4c
I hope they will go through this crazy times we live in and came out stronger. I love their store and know where everything is. After this all pandemic will go away this is one of the first places I am planning to go to.
Tina is a great hair Stylist especially if you are looking for someone who does natural hair.
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