Wells Fargo Bank

The staff are all friendly and helpful. And they ensure they understand the transaction that I am making during each visit since sometimes it's a little complicated.

Last December my mother-In-law passed away just before Christmas. My wife, her father and I went to the bank. After a long wait and finally getting a customer service person to assist us we started the process of trying to change his accounts Beneficiary to reflect her death. He put his bank card into their machine and inserted his PIN number and answered all the security questions and providing his wife’s death certificate. All seemed well till the 88 year old man who himself was on hospice presented his drivers license. Oops sorry it is expired 4 months ago. They then refused to do anything further as his license is expired and not valid anymore thus they could not identify him as the account holder. Fast forward 4 months later and he has now passed. We go to the bank with his death certificate and guess what they need her death certificate so we run to the health department to get another original for them and then try to return and they are like we have no more appointments come see us the next day and of course we are doing the funeral so it was like well try next week and we are like we are not from here can we do it before we go and they are like no I like was in their 10 min ago and we come back? Nope we are busy!!! Bottom line. If you want customer service either be a Millennial flaming then online or an illegal I am sure no ID or wait needed come on in and we will take care of you right away. Thanks to David, Kaili and Melissa for the worst customer service ever!!!!

Warning do not get a credit card here! My elderly mother got one and they hurt her so bad financially!

Absolutely the worst branch in the area. Avoid at all cost and save yourself some trouble.

This branch is very welcoming from the moment we started using them 3 years ago. They are always warm and friendly, and extremely helpful. We rarely have to wait. Ray has always been knowledgeable and helpful with helping us with any and all questions and financial info. I don’t understand negative reviews on customer service, because I have never seen it.