Map
Detailed Information
- Place Types Storage
- Address 738 W University Way, Ellensburg, WA 98926, USA
- Coordinate 47.0010328,-120.5594552
- Website https://www.signaturestorage.org/
- Rating 2.5
- Compound Code 2C2R+C6 Ellensburg, WA, USA
Photos
Reviews
The units are fine. No complaints. The people who run the business are pretty sleezy. They'll find any reason to charge you extra and if you're 1 day past the due date on payment they put their own lock on your unit.nnWith other options in ellensburg, I'd avoid signature if you can.
Not the best service and very weird office hours.nnThey only accept payments 3 day out of the week and the hours that you may do so are random. Not convenient at all but one of the less expensive places in Ellensburg. The units are decent on Dollar Way, I am not sure about other locations.
My unit had both a rodent and cockroach problem. I saw cockroaches on two occasions, and when I pulled my stuff out of the unit, there were several mouse droppings. In addition to this, I understand that Signature Storage takes a “direct” approach to their lease and customer service, but they seem to be bordering on rude and condescending. The woman at the front desk is definitely a matter-of-fact individual, and their business could benefit from a more polite and inviting customer service mentality.
I have posted two negative reviews. Both times I was contacted and the situation resolved very respectfully and maturely and I very much appreciate that.nnThere is always room for improvement in customer service within any company so I am giving the rating four stars with that in mind.
Rented a house through this guy and his wife and would like to say they are total scam slumlords. Never followed up with us anytime we had problems and had to deal with everything ourselves. Avoid Signature, G & S properties, and their electrican service unless you enjoy being ripped off!
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