Map
Detailed Information
- Place Types Car dealer
- Address 1805 SW 4th Ave, Ontario, OR 97914, USA
- Coordinate 44.0252155,-116.9911383
- Website https://www.ontarioautoranchcdjr.com/
- Rating 4.3
- Compound Code 22G5+3G Ontario, Oregon, United
Openning hours
- Monday 8:30 AM – 7:00 PM
- Tuesday 8:30 AM – 7:00 PM
- Wednesday 8:30 AM – 7:00 PM
- Thursday 8:30 AM – 7:00 PM
- Friday 8:30 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
Photos
Reviews
First of all, I live approximately 4 hours away from this dealership so email is the preferred option for making a deal. I do not want to make the drive only to see that numbers have changed and games be played. What I asked for was an out-the-door price that shows ALL FEES calculated into the price. Fair request I believe.. All I received was the price but no formal proposal with all fees itemized. When I asked the salesman to provide what I asked for, he told me you can't get that info unless you are physically at the dealership. Great way to do business! I will spend my money where I don't have to deal with games.
Originally posted a 1-star review over 2 weeks ago, regarding my horrible customer service experience. Subsequently, GM, Kurt Edwards, responded to my review with his apology asking for me to contact him regarding the issue. I called on 2/15/21 and was told he was unavailable, but that my message would be passed on to him. 9 days later, I still have not received a call back. Clearly poor customer service runs deep, from Salesperson all the way to the General Manager, at Ontario Auto Ranch.
I'd give 0 stars if I could.nMy vehicle has many more issues now than when it was brought in. The technicians are supposedly educated and certified but couldn't give me answers. The management acted so cowardly and unprofessional.nFor being a small town, locally ran company who values themselves on customer service, respect and mom and pop shop morals, I am truly saddened and feel completely disrespected.
I came to look at a vehicle and tried to negotiate a trade and purchase. It was after closing for them, so we agreed to get back to each other the next day. They would get back to me on an exact dollar value for my trade in. I emailed the salesman later the next day since I had not heard back from the sales manager about my trade. The following morning I text the salesman and let him know about my email, and that I'd like to get a deal put together. It was then that I got an emailed response that the truck was sold the morning prior. Needless to say, I was shocked and disappointed. I don't think it was a professional way to handle this, but I guess getting sales is more important than establishing relationships.
My husband and I drove to Ontario on our way home to Boise back from a week stay in Bend. We saw a truck on their website that we wanted at an amazing price and Craig helped us hold the truck so we could swing by and buy it on our way home. We had a terrible experience recently with one of the big Fairview car dealers and our experience with this dealer couldn’t be more different. Craig was honest, friendly and extremely knowledgeable about the Ram trucks, we test drove it and bought it on the spot. Everyone from Craig to Daniel the finance manager were genuine and welcoming, no upsell or pressure to buy, I would highly recommend them and would buy my next truck from them again in a heartbeat. Worth the drive, and eat next door at Berts Growler Garage on the way home! Thank you guys for a positive buying experience at last!
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